Hampton Inn and Suites New Hartford/Utica

Nothing

It was not adequate, very old and the breakfast was a joke: pladic cutlery, plasic cups and carton plate. Very sugary and processed food

Breakfast included, great gym and pool.

Liked everything.

I am a Hilton Diamond member with 75 nights already in 2025, and I was disappointed by my experience at this Hampton Inn & Suites. I requested a modest 2 PM checkout so my family and I could attend a hockey game later that afternoon without having to sit outside with our belongings. The hotel would only extend checkout to noon, and then quoted me $175 to stay until 2:30 PM. As a frequent Hilton guest, I have always valued the consistency, recognition, and loyalty benefits that come with my status. This policy feels out of step with those standards. A 1–2 hour extension should be a simple courtesy, especially for a Diamond member, not treated as an excessive upcharge. While the property itself is clean and comfortable, this experience left me questioning the value of my loyalty. I hope Hilton reviews this approach so that Diamond members feel appreciated rather than penalized.

The location was perfect for us. Excellent and immaculate facilities. We loved the outdoor fire pits and pool. Breakfast was nice. Lots of parking. Great staff!

Not a thing, it was perfect

Sam at the desk was the GOAT. Enjoyed our stay.

Just staying overnight. Clean room and excellent staff.

Our room and service was great, however, the breakfast could use an upgrade. The bananas were over-ripe, brown sugar was hard, and eggs etc were just warm. The lobby coffee on my first morning was cold. Also cokes in the pantry were flat- I tried 2 of them.

Ausstattung der Zimmer. Angenehme und ruhige Atmosphäre.

Frühstücksbuffet wenig Abwechslung. Kaffee oftmals kalt.

Good

Room was very clean, lobby and breakfast areas very clean