Flash Hotel – Adults recommended

Great hotel very central to beach & all entertainment

Great Hotel will definitely be back

Would not go here at this time of year again full of old people and entertainment catered for old people I’m only 45 n my daughter 19 we were youngest so very bored did not like how they all qued up for dinner either we never ate dinner had breakfast couple times n lunch once it was realy nice

Was there for a weekend catch up with friends, arrived and thought what a lovely hotel, that soon changed. Receptionist was on a phone call and took over 30 mins to check in. After checking in and getting a real nice room, the problems started the next morning. Even with a do not disturb sign on the door, the cleaner let herself in. I told her not to worry as I didn’t need anything. But as I lay in bed this happened a further 3 times. Also my mate in the room next to mine had the same problem, at one point he woke up and a lady was putting a complementary drink in his refrigerator as he was sleeping and woke him up doing so. The main problem came on my last day, I was getting my bag packed and noticed that all my things where not as I had left them and discovered that £1300 had been stolen from my bag, I had requested a key for the safe in my room the first night and was told that as soon as they could locate it I could have it. I went to reception to complain and was told they couldn’t do anything as there was no manager there till later, I had to leave to catch flight, my mate was booked in for another day and was told when the manager came they would review the cctv together. As soon as I landed from my flight I got a call from my friend saying they had asked him to leave the hotel and didn’t want his business. Now I’m out of pocket and can’t sort things out as I’m out of the country.

Air con doesn’t work

Nice Hotel two blocks down to the beach,beds comfy

Nice pool and bar area but rooms need updating , beds hard and bathrooms need updating ☹️

Can't really fault anything, reception, all the staff, dining areas, rooms pool - all good.

Having stayed here before I had no hesitation about booking again...big mistake. Apparently there has been a change in management since the previous ones walked out and this place has gone to the dogs. Unhelpful staff, no air conditioning in the rooms, food was absolutely awful, cleanliness was sub standard and it ruined my holiday. Get your act together guys, I'm not sure you think you can get away with this just because it's Benidorm and we will put up with anything but I for one will not return to this establishment until it has improved. Such a shame.

Nicely situated but if I stayed again it would be b&b and eat out