The Relais Cooden Beach and Spa

No lift - no manager - no customer service - hot desk reception - hot desking - zero hour contracted employees - very disappointed with experience - mother could not stay - missed breakfast due to not being able to have breakfast with my mother in the hotel - requested reimbursement refund - made a formal complaint due to my mum having to go home when left and was given the managers card who refused to return my calls - was calm and appreciative to all employees - complimented the hotel on my sleep and environment initially had no record of my complaint which was also saying that enjoyed my sleep and employees working there - is not their fault is the hotel charges and lack of staff - will not be returning.. In the 21st century this should be an inclusive space for everyone !! The hotel is not cheap - avoid if you have older relatives friends who cannot climb stairs - the hotel is a maze with no one to help you around - an be ready to be called a liar if you complain - I complained politely and also constructively - was not rude or impatient. Tried to call and talk to the manager - VERY UNPROFESSIONAL !!!!!!

All nice except double charge

I have been charged twice and booking com say the hotel would refund me but they have not it’s over a month.

Beautiful location and very clean and staff welcoming

Leak from the room above but maintenance fixed

The staff were really friendly and helpful. The breakfast was good quality.

The size of the room let our stay down. It did not match the photos and was much smaller in reality. The heating in the room was overwhelming the next morning, unable to open the windows very far it made the room uncomfortable.

Beautiful location right on the seafront, staff really friendly and attentive, room was comfortable. Breakfast was great.

Nothing - it was great!

Chap on reception was very good dealing with my issues

"Cosy Double" Very hot double! No aircon, no window that opened. No curtains closed west facing on and 30 deg.very noisy kitchen extraction fan All in all room 101 not fit for purpose. Wouldn't change room as hotel full and no refund. Had to find alternative accommodation for the night. Not happy

Location excellent. Restaurant staff friendly and helpful

Dog friendly area is basically cramped and includes the pool table - not somewhere you would want to entertain a guest unless they like conversation interupted by noisy pool games. Room was first floor in annex, but nobody thought to offer to take cases up for an elderly couple. Food was well cooked but a limited menu of variable value. The dog friendly room was clean but small, not worth £300/night.

Spa fantastic, food good

Room had no view