The Ritz-Carlton Okinawa

The Ritz-Carlton Okinawa is a prime example of true luxury and world-class service. From the minute that we entered the hotel, we were met with warmth, kindness, and supreme hospitality. The check-in process was a breeze and we were both provided lovely welcome drinks to kick off our 5 year anniversary. Having just travelled from the airport, it was nice to be taken care of so well immediately. Overall, the property is impeccably maintained and luxurious. The hotel grounds are tastefully appointed, clean, and whisper (not scream) luxury with ornate and timeless art and décor. However, the staff members are the true gems of The Ritz-Carlton Okinawa. Everyone that we spoke to (in particular, Maya from Gusuku during breakfast who went above and beyond to provide us exceptional service and Wes - I hope I translated correctly - from Housekeeping) truly embodied The Ritz-Carlton pinnacle of service. I would also love to spotlight the kind lady who was maintaining the lobby floor and cleaning the windows, she was absolutely a gem to say hello to, although I did not get her name. ROOM: We were located on the 4th Floor and had a beautiful view of the grounds and Okinawa; the room was immaculate, had every single item imaginable that we could need during our stay, and most importantly - comfortable! We had already been in Japan for about 2 weeks as this point, but my most relaxing sleep was during our stay at The Ritz-Carlton Okinawa! AMENITIES: I spent my time at the pool during our stay at The Ritz-Carlton Okinawa. It felt like an oasis in the midst of a heatwave, and after braving a few rainy days, I truly loved being in the sun. Additionally, the grounds leading up to the spa and gym are a wonderful adventure. Although the gym equipment could be modernized a bit, it still proved useful during our stay. We also took advantage of the complimentary yoga classes offered by the hotel and loved them both! The instructors were pleasant, patient, and truly wonderful. Overall, the highlight of our 3 weeks in Japan had to be The Ritz-Carlton Okinawa. However, if I may, I would like to politely provide some feedback regarding potential guidelines for other guests - our first night at The Ritz-Carlton Okinawa was soured a bit due to some loud guests who were yelling and using their phones on speakerphone. This was the only time that the magic of The Ritz-Carlton Okinawa was a bit shattered, but the rest of our stay proved to be absolutely magnificent.

Our third stay at the Ritz Okinawa was nothing short of awesome. From the moment we arrived we were welcomed with warm intuitive service that defines true luxury. The staff here are exceptional. They're genuine, attentive, and passionate about making your stay perfect. A sincere thank you to Mathieu from the Club Lounge, Ashok at the Bell Desk, Kei from Gusuku, the team at Kise restaurant, and Akari at the Front Desk. Each of them brought their own unique charm and hospitality that elevated our experience. The newly remodeled rooms are a perfect blend of comfort and traditional Okinawan style. Thoughtful touches, rich textures, and a calming palette make the space feel both luxurious and rooted in place. The design of the hotel as a whole reflects a deep appreciation for Okinawan heritage: timeless, serene, and deeply connected to its environment, yet undeniably unique within the portfolio.The pool area is tranquil and beautifully maintained, ideal for a relaxing day in the sun. Dining throughout the property was superb. A true highlight of the stay was the spa, easily one of the best I’ve experienced anywhere in the world. The serene atmosphere, world-class treatments, and highly skilled therapists make it a sanctuary of wellness and relaxation. It’s an experience I would travel back for alone.One more gem worth noting is the hotel’s gift shop. It’s beautifully curated with local goods, crafts, and souvenirs that you won’t find anywhere else, thoughtful, stylish, and deeply tied to Okinawa’s cultural richness. I love the rope bracelets and Okinawan Ritz lions. If you’re seeking an experience that combines refined luxury, heartfelt service, and a profound sense of place, The Ritz Okinawa delivers on every level.

The drive from Naha airport to Nago Ritz Carlton takes about 1 hour . We arrived at 2.30pm the check-in process was somewhat “cumbersome” we were seated at a reception table with really low slung chairs whilst the front desk agent was seated in a high “office chair” . Being a small Asian woman my chin was almost touching the edge of the desk and having an agent looking down on me as I was trying to complete the check in forms was uncomfortable ( although she was trying her best to make me feel welcome …and it got slightly over the top after awhile ) We were given a room on the 2nd floor although spacious and having all the amenities you expect of a Ritz Carlton - the room was uncomfortably cold and even after turning the air conditioner off , the coldness lingers which exacerbated my cough . The room overlooks the golf course ( as golfers it was a welcoming view ) however the hotel does not operate the golf facility which runs independently - although I understand that the hotel is able to book for play off . We spent both evenings at the bar lounge which has some awesome sunset and the both bar tenders were a delight , very pro-active and interacting with us in a most convivial manner which makes us feel welcome . In summary Ritz Carlton Nago is isolated - unless you play golf or spend a day in the spa . I think the hotel might have some activities ie yoga but having other activities ( cooking classes , hiking trails ) to keep both kids and adults will be helpful .

아주 만족 합니다.

We loved the location and the beautiful decor fantastic staff and spa