Kimpton Hotel Monaco Philadelphia by IHG

- banheiro pequeno. - colchão muito mole.

Não compreende a situação do hóspede.

Nada

The ease with making a reservation was wonderful. When arriving the staff was so pleasant and very helpful. My evening we ate at the hotels restaurant which is beyond spectacular. It was so amazing. We ate there two nights in a row.. they cook very healthy and organic, which is what we love. Hard to find a place that cooks this Healthy. We were so happy and the beds were very restful. Everyone slept beautifully. They keep the temperature in the room at a very comfortable level. Next time we come to Philly, this is our go to Hotel. Don’t believe you’ll find anything better than this.

Every time I come to Philadelphia, this is my go to place all around. My most stayed hotel by far and they always make me feel like I’m at my home away from home! Love this place.

Really clean, really friendly, great location and just at a lovely hotel.

Location

Great staff—lovely design

TV Internet not connected but they took care of it quickly

I cannot express how surprised I was to receive such star treatment at this hotel. I just traveled for business purposes and stayed for 3 1/2 days. I was so incredibly impressed with the professionalism, friendliness, deliberate, and intent focus to serve. Truly, I was taken aback at the kindness of the staff. Every person I encountered was helpful, friendly, and aimed to please in whatever way was needed. Any question asked was answered in a manner that went above and beyond, always steeped in an attempt to leave the guest beyond satisfied. I received such superior and high-quality and genuinely kind service that every time I visit Philadelphia, this is where I would stay. Every special request for myself and the accompanying large number of attendees for my event were left satisfied with the kindness to provide good serve. I want to especially acknowledge the efforts of each of these individuals who went above and beyond the call of service, each and every time I encountered them during my stay. Specifically, I owe a great thank you and appreciation to the attentiveness of Bernardo and Mr. Zaman in food service, both of whom made sure I had meals that felt personalized and with much thought and effort to make me feel welcome and appreciated as a guest. The entire staff in the food service were spectacular in their delivery of customer service, and everyone did so with a kind smile and welcome throughout our entire stay. I also want to thank two individuals directly who were at the front desk: Consuela and Rashid, the concierge. When I say that these two individuals cemented my decision to return to this hotel for future stays is an understatement. They were both so gracious, kind, welcoming, and ensured that I had a customer service experience akin to how service used to be historically. Thank you both for your sincere attention to every detail and ask that I and others accompanying me needed. You were the best! Lastly, beyond the staff, I had an incredibly beautiful room on the 8th in a very nice suite, which was huge in size, very clean, modern, and had a gorgeous tub within the shower where one (even of large stature) could take a comfortable bath. It felt luxurious and offered a beautiful view of this historic center of Philadelphia. Thank you for a wonderful stay, Team! Please keep up the hard but great work! You truly made my experience memorable, and I was not expecting that for a short business trip.

From the moment I arrived, the staff was incredibly welcoming, friendly, and attentive to every detail. The service at the Hotel Monaco is unmatched; the concierge, Roshid, went above and beyond to ensure a perfect long weekend! The room was immaculate, spacious and luxurious! The location is spectacular, offering breathtaking views,and easy access to the best parts of the city! Thank you to the entire team at hotel Monaco for an unforgettable trip! Highly recommend this for anyone seeking a true five star experience!