La Isla Bonita Resort and Spa

You're right on the White Beach but that's as good as it gets. The hotel is run by teenagers or people in their early 20's and they have one housekeeper who sleeps most of the day. Our room was cleaned once during our 7 night stay with one sheet change and I had to hunt down the housekeeper to give us more toilet paper. Room was dirty and the bathroom was just bad. Great location but I think that's why they don't care about taking care of the place because they know people will stay here regardless if they clean the rooms or whatnot. The WiFi isn't free and they charge you 200 pesos a day to use it at the front desk. Everyday and all day long it was just used by the hotel staff to watch videos and play games.

Good value for money, pretty spartan facilities. No desk or lamps.

The hotel staff was very friendly and courteous. The room was nice and clean. A big kudos to Mr. Vrix, their activity consultant, he was very professional and made sure that we are always safe in every activity that we signed up for. He personally guide us in every place that we go to as well. Thank you!

Terrible hotel. Had no soap, the water smelled bad, the AC didn't work and staff were rude. When I wanted to leave the room to go to the club, the security accused me of not booking online because he didn't know how to use the Internet. Incompetent and terrible service. I'd never stay here again.

Excellent location right on the beach at station 3 Comfortable if basic room. for the price nothing to complain about very friendly and helpful staff at front desk

We are very disappointed.

the price to stay in this hotel is very affordable but i must say, we were disappointed to see a cockroach in our room. The towels are also not replaced during our 3 day stay.

The management of the hotel is great. They really took their time to talk to all the guests. Food is good, not short of any thing. You get what you pay for. Staff is friendly and every morning, you are greeted with smile. Felt completely safe the entire stay/

Old looking room that need lot of love. Internet(wifi) was good for me, in lobby and room near by. Hotel location is good (station 3). This is a 2 stars hotel and you get what you pay for.

This is one of the first reviews I have ever left, but I feel I have to to stop people making the same mistake as us. We really did not think alot of Isla bonita, I can not even beleive how much we paid to stay in such conditions, if I could get a refund I absolutely would. When we arrived the man on desk was terrible not helpful in the slightest- just took our name then showed us our room- which when we entered smelt so unbelievably of damp and mold, was dark, dingey, the bathroom floor was still wet with dirty footprints on- the quality of everything was terrible and dated, the beds were hard, the pillows were covered in plastic ! for pillows ! and in the morning it was so dark and sad (despite being really sunny outside) you couldnt see anything without turning the lights on. there were only two plug sockets, so you have to choose if you wanted the fridge, tv and whatever you wanted charging. I was so shocked with the state of the room after all I booked it because of all the good reviews on here ! Maybe there are better rooms, so I asked to switch rooms but the two others they showed us were really similar. we settled on another one in the end because it at least had daylight, but it was a single bed ( we were a couple) and so much darkness in the corner of the room with only one lamp. So was so dingy and grose in the evenings.