Schweizerhof Pontresina

We came in very late and they were very understanding and helpful, the room turned out to be a mini suite with a bard room and sitting room and bathroom, comfy bed, Mountain View, lots of cupboards and closets, good food in restaurant, free bus and train passes with two day stay. Really lovely place!

We had a wonderful stay at this hotel.

Zimmer waren sehr sauber und das Frühstücksbüffet sehr schön. Bin sehr zufrieden.

Gostei muito.

Hotel splendido, cibo ottimo e personale super accogliente

The property was very nice and clean. A couple issues: There was no hot water in the shower. We called the desk and whoever answered sounded like they just woke up and I am sure that is what happened. We asked about the hot water, we were told since we were up so early no one else was using the water and to let it run for five minutes, it never got hot. One checkout it was like the lady never checked anyone out before, we were under a time constraint and there was no sense of urgency. We asking for help getting to the train station for the Glacier Express train, they never heard of it and directed us to the wrong train station, they told us to take the bus and told us the stop was next door, we waiting there and the bus just drove on by. We actually had to go down the street to another hotel and get proper help. If not for the two ladies at the desk, the stay would have been great. They almost made us miss our train!! No sense of urgency at all!

Our room was big with a great mountain view. Buffet breakfast had plenty of options. The hotel gives you a free bus pass for the area which is very useful. The Thai DECO restaurant was excellent

Terrible customer service!!!! We booked one night stay at this hotel and could not arrive due to an accident on the way. We called, explained the situation was told the hotel needs to charge the night regardless of the situation, which we understand. We are trying for days asking the hotel to send us a receipt ( that show how we paid) so the insurance can give us the refund. We are just being ignored and ignored!!! Terrible!!!!

Angenehmer Aufenthalt, freundliches Personal

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