ibis Navi Mumbai Hotel

The property was OK but not worthy according to charges

There was lack of staff nobody was there to pick our bags

The Beds were Good

Car Park not suitable for normal cars, the fish antennae got damaged. Modify you parking and post a person to advise on car parking

Confortable and quite stay at room

Not much amenities

The bathroom could have been better

I have never felt so horrible in an Accor Hotel group before! The staff were nice enough till I found out that I had misplaced my passport at the airport on my way from Nagpur and had explained this to the hotel, I was going to return to the airport so I could go and get it but they literally kicked me out of the hotel late the same evening, saying they can not have me there because they do not have proof of my visa stamp, I was so distraught and even the manager would not come out and talk to me or offer any help. I had to go back to the Sea princess Hotel where I had stayed previously and they were apologetic for the way I was treated, and the next morning I had my passport back. But this left me with a very bad experience with Ibis Mumbai and I intend to tell everyone I know about their carelessness. It was my first visit to Mumbai and though a long time client of Accorhotels, they did not even take that into consideration and their attitude was just callous and mean.

They made me never want to go into an Ibis hotel ever again.

breakfast was fine, wasn't aware that there was a dosa counter, they should display or at least can inform the eaters

1. overall experience can be far better, bathroom is very compact and with no checking on soap, body creams etc. 2. asked for sleepers and had to remind couple of times to get it, finally got it when purpose was done