Staybridge Suites Houston IAH - Beltway 8 by IHG

The hotel and room were lovely, however the AC went out and no one could tell us when it was going to be fixed. Although we liked the room, we had to move to a different nearby hotel.

The room was filthy with hair in the tub, a whole door missing from the closet, dust covering the wall vents thickly, the AC panel had no filter it in, the dishwasher was not mounted into place and had a pool of old water in it with visible mold on the drainage hose, and running water down the sink caused the entire room to have. Sewage smell. The staff only said “sorry” without addressing any issue. Also, there was a loud pool party past 10 PM. My husband took pictures of the nasty conditions, so I can’t upload from my phone. Called corporate to discuss the issue. Supposedly a case was filed - theee days later I’m still waiting on a phone call.

This property was perfect for what we needed. The staff was great, and the shuttle was on time to get us to the airport. My new go to property when I stay due to flying out early

Front desk staff in this property is unfriendly. Access road is in poor conditions. Microwave was not operational and had to be replaced. Ironing table was in poor condition and had to be replaced. Exhaust fan in the bathroom had a rattling noise and apparently needs replacement. Room service was good.

The staff is unhelpful. The carpet is all bunched up.

Most of the hotel smelled like mildew and mold. There where the yellow "watch your step" signs everywhere, especially on the ground floor. Our room had a large industrial fan in it (on the floor) blowing into the second bedroom. There was also a strong smell of mildew. The hotel was full, so we had no other room option. There was also no bedding for the sleeper sofa. We were given two mattress pads for the bedding and were told there was nothing else available. My teenage son ended up sleeping in our vehicle due to the lack of bedding and the strong mildew smell. The front desk clerk (the following morning) was uncaring and extremely unprofessional. We are currently waiting to here back from the hotel manager.

Pick and drop off folks were very friendly.. the room obviously had not been updated in a very long time. The bed had an old shriveled plastic mattress pad and was very uncomfortable. I had requested a quiet room and it was very quiet.

great

Hotel had an amazing breakfast and friendly staff. Very clean

Clean rooms