Holiday Inn Express & Suites Truth or Consequences by IHG - Newly Renovated

The bathroom smelled of urine

Ok. Rooms need updating.

Great staff

Staff was very professional and courteous.

Quiet location

Bathroom could have been a little cleaner

Shower and soap dispenser leaked but still worked great. I forgot to inform the front desk. No biggie.

Since there is no outside pool it really needs some sort of outdoor space to sit and relax.

I booked a handicap accessible room and upon arrival i was given a standard room. When i asked the clerk if it was handicap accessible she said yes she thought so. We went up to the room to find out it was not. NO grabbars around the toilet so shower chair or grab bars in the shower. We went downstairs to inform the desk clerk and she said they had nothing available. We had no options and had to stay in the unprotected room. I could not close the bathroom door while using it. My poor husband had to squeeze in to help me use the toilet. No shower that was not a option. The bed was as hard as a rock. But on a positive note breakfast was good. Would I stay again, no it was a very terrible experience that I don't wish to repeat. Lesson learned while booking through a third arty call and make sure you will get the room you booked.