Best Western Williams Lake

The hot tub had too much chlorine and burnt the eyes and nose. The metal bar above the closet fell off and head me in the head and caused a mild concussion.

The room was adequate; my view was a bank/hill. The bed was comfortable. The shower had a high pitched screech the entire time it ran, which was unpleasant. The breakfast was okay but compared to other complimentary hot breakfasts of similar nature, this underwhelmed. The worst part about this hotel was the man who was there during check-out. I went to use the pool after breakfast prior to checking out and saw there was a sign that it was not in service because it was being cleaned. I asked front desk if i could use it since no one was in there cleaning it, but he said they had added chemicals and it wasn't ready. I suggested this be done when closing the pool so that it was useable for folks before they checked out, to which he replied very rudely that they follow Interior Health standards (touchy subject?). I asked if I could use the hot tub in the meantime and he said it was fine to use. Unfortunately it was less than luke-warm; colder than a kiddie pool at the rec center. I gave up and left and mentioned this to front desk, and he replied that "it is set to Interior Health standards" and was not interested in checking it or resolving anything (this guy should really go work for IH.. super into their "regulations"). The whole pool/hot tub area could use a reno, it looked a bit dingy and water looked yellow (probably the IH standard).

Room was clean. Staff was great. Parking was easy. The rooms bathroom fan did not work - but I am sure it can be fixed.

Breakfast was delicious! Thanks

It is a nice hotel and all of the staff we talked to were very kind. However, the heater in our room was making a terrible sound. Thankfully we were able to be moved to another room, but that was at 12:30AM. Grateful to have been moved but that was a huge inconvenience for us.

We've stayed here everytime traveling through. Staff are always accommodating, rooms are clean and quiet. Pools enjoyed. Our grand daughter loves the continental breakfast. Will definitely always choose here.

Friendly staff. Very high bed to get into but comfortable for sleeping.

Will totally return!

Paid quite a bit extra for the jet tub, filled the tub turned on the jets and it shot out dirt or something of the sort. Also cold knob didn't work so it was very hot or had to wait for it to cool down. Beds were a bit hard, both woke up sore. Otherwise would be a 5 star

Clean and updated rooms