Holiday Inn Express Hotel & Suites Prattville South by IHG

The beds were clean and confortable the free breakfast was good.

The bathroom could have been cleaner. We were charged a fee for parking and the elevator was broken.

Consistent with most other Holiday Inns

Price

The room was clean and the staff was very friendly.

This was my second stay in last four weeks, not sure I will keep my upcoming reservations. Pro: breakfast and coffee are excellent. Employees running breakfast are the best part of the staff: friendly, cheerful, diligent, always cleaning. Costa coffee a huge plus. (Curious observation, the entire morning staff appears to be eating before guests do). Cons: 9 total days, room cleaned once (the one cleaning only consisted of providing new towels; nothing else, not even taking used towels). I had to repeatedly ask for towels, coffee, etc—had to take out my own trash I don’t think they have enough housekeepers; poor fellow seems to have too many rooms to clean. As a result, you can see the onset of site deterioration—dirt in corners, finger prints visible, and stains. Saw same fingerprints in elevator I saw on previous visit. Night desk fellow (dangling earring, beard, heavyset, in medical boot) was stunningly rude and unhelpful. He stood around while tables and coffee area were unkempt as well. Does not like his job and it shows—he has a smart mouth as well and condescends; manager needs to watch (and mentor) or the clerk is gonna insult more regulars. HIE, plz save this property from poor housekeeping and the rude night clerk.

Location

Pool closed, smelly dirty room, breakfast just ok