9Hotel Mercy

Location location location

Location

I recently stayed at 9Hotel Mercy in Lisbon and, while the location is relatively central and convenient for exploring the city, my overall experience was fairly average. The hotel is situated on one of Lisbon’s many steep hills, which is worth considering if you have mobility issues or don’t enjoy uphill walks. From the outside, it doesn’t immediately feel like a hotel, and the overall atmosphere continues once inside. The reception area is directly opposite the entrance and check-in was quick, efficient and hassle-free. However, the reception space itself is quite small and cramped, with limited room for guests. There is also a small coffee area adjacent to reception. One of the most noticeable aspects of the hotel is how dark it is throughout. The corridors, reception area and guest rooms all have a very dimly lit feel, which may suit some guests but wasn’t to my taste. The hotel only has a single lift serving all floors, which made travelling up and down the building quite slow, particularly during busy periods. Breakfast is served on level -1 in a very small dining area. Unfortunately, this was one of the weaker aspects of the stay. The selection was limited, the room lacked atmosphere, and it didn’t provide the welcoming start to the day that many hotels strive for. I stayed in Room 101, which was spacious but unusually shaped. Like the rest of the hotel, it was very dark. The room overlooked a small area containing artificial plants, so there was effectively no view. On the positive side, the bed was large and comfortable, tea and coffee-making facilities were provided, and the bathroom was spacious with an excellent shower. The hotel advertises a rooftop terrace, but this was out of service during my stay, which was disappointing. Overall, the hotel was adequate and met the basic requirements for a short stay. However, aside from the comfortable bed, spacious bathroom and good shower, there was little that stood out positively. Given the choice, I would probably stay elsewhere on a future visit to Lisbon.

A lovely stay, would recommend

Modern but looked slightly uninviting

We loved 9Hotel Mercy – couldn’t pick a better location to be able to walk to everything in Lisbon, including train station, tram, tour pickup spots, major sights and more. Tons of nice shops and restaurants right in the Bairro Alto neighborhood to boot. The hotel staff were very friendly and helpful, and the general manager, Paulo, was incredibly kind and welcoming. The room was super clean and so spacious (especially for the traditionally smaller European hotel rooms). Yes, the room décor was dark, but who cares! Had nice big windows with plenty of sunlight looking out on the street. As an added perk, the hotel also has a complimentary individual serving fresh ground coffee machine in the lobby, which literally made the best coffee we had in Portugal! Highly recommend 9Hotel Mercy for your stay in Lisbon!

Très bel hôtel , chambre agréable , personnel très sympa

Le petit déjeuné , complètement décalé par rapport au niveau de l’hôtel , il est préférable de le prendre à l’extérieur