Shangri-La Toronto

We had a fantastic holiday, made truly special by the incredible concierge team—especially Dean. From the very start, even before we arrived, he went above and beyond. We emailed ahead to ask for recommendations and help booking a teppanyaki restaurant, and he absolutely delivered with a perfect choice that set the tone for the whole trip. Throughout our stay, Dean took the time to really understand our tastes and preferences, recommending activities and restaurants that suited us perfectly every time. What stood out the most, though, was how he made our 6-year-old daughter feel so special. He always went that extra mile to engage with her and make her feel included, which meant the world to us as parents. When your child is happy, everything about the trip becomes easier and more enjoyable—and that’s exactly what Dean helped create for us. His warmth, attention to detail, and genuine care made a huge difference to our overall experience. Thanks to Dean and his team, our stay wasn’t just great—it was truly memorable. We couldn’t have asked for better service and would return in a heartbeat.

Everything was amazing

Clean location

Lo staff molto gentile e disponile. L’accoglienza riservata ai bambini nel periodo pasquale con giochi e regali. La colazione per noi non era inclusa ma al ristorante dell’hotel era di buona qualità. Ottima anche l’alternativa del piccolo bar all’ingresso. La hall all’ingresso molto bella e sempre animata, con musica dal vivo tutte le sere. L’area piscina e palestra

Forse gli arredi potrebbero essere rinnovati, ma l’esperienza è stata generalmente ottima

Beautiful hotel in a great location , staff are super helpful and friendly. Really loved our stay here .

Overall experience was great

I liked the bathroom

The breakfast

We visited for a small 2 night city break- The Hotel is located right in the middle of Downton Toronto so very conveniently located. The facilities are excellent. I had requested a room with a good view and we were given one on the top floor with a view of CN Tower!. The room is spacious, comfortable, modern with a spacious bath. The staff were absolutely wonderful- The concierge was able to accomodate all requests. I actually got sick during my stay and they were able to arrange a doctor to come into the room for a checkup. Theres an excellent valet service if you re parking your car there as well. We used room service and in room dining quite a bit too. There is an evening turn down service too. The room amenities are modern- e.g drapes and shears that open and close at the touch of a button.Altogether wonderful experience and very much recommended!

While the staff and in room dining experience was wonderful,the food items tended to be somewhat bland- Perhaps just not our palette/taste.

The hotel and the staff were first class. The staff was able to accommodate any requests we had and was very pleasant helping us. The rooms are clean and spacious.

Valet price a bit too high.

Everything! Bedsheets, beds, pillows, bedrooms, little details, pristine clean rooms

Nothing