Holiday Inn Express & Suites Oak Ridge by IHG

Stayed here for one night that was fully booked. It was quiet, looked to be well maintained and the breakfast was ample. Would consider staying there again if in the area.

Nice place overall, but not a fan of not providing wash clothes in the room.

Everything

Wonderful property, very clean...friendly staff!

Short on staffing. Did not honor our reservations for 2 queen bedroom. They Upgraded us to a King with sleeper. Well they assumed 2 adults is a married couple, while in fact, we were not. Anyway, I felt bad for the lady working the desk. There was very obnoxios family group that was out of control and making noises well past midnight! So again, no staff to help shut down that type of activity. Just poorly managed facility.

Stopped to get some sleep on our long journey. Was not a bad stay.

I’ve stayed here at least a dozen times. The staff has always been friendly, however that being said, the hotel has gone downhill despite the renovations. I was here in April and they put me in a room that DID NOT LOCK. If you were not in the room to manually turn the deadbolt, the room didn’t lock, i.e if you left the room for the day anyone could walk in without a room key. I immediately told the front desk and they moved me to a different room. That was in April. I came back to stay in June and they put me in the same room, surely it’s been 2 months they would’ve fixed it. Nope. It STILL did not lock. This is dangerous. I went back to the front desk and explained the situation to which the guy said “ok I’ll put in a maintenance request, thanks” no urgency, I continued to stand there and he said “what would you like me to do??” I said “I would like to be moved to a room that locks” to which he responded “oh you WANT to be moved?” I wouldn’t say want is the correct word, moreso need, and it was an unprofessional response. Again, I’ve stayed here a dozen of times and almost never had a problem, but this is unacceptable. On top of this, the gym equipment is broken (the bench will not adjust and the treadmill is finicky). If you can there are definitely better options.

Bed was comfortable

Had to go to another floor for ice. Should have an ice machine on every floor.

Very helpful courteous staff

Very clean from the front desk all the way to our room. Everything very clean and bright in our room. Pool area also very nice and clean. Highly recommend! !