InterContinental Marseille - Hotel Dieu by IHG

They couldn’t get the AC in my room to work properly. It was way too hot. They tried to fix it and failed. I finally had to switch rooms.

Loved the hotel

Excellent property and excellent customer service!

Very nice hotel and staff.

Great hotel, was upgraded on our room. Room was fabulous, front desk & porters are great. Was disappointed at breakfast having coffee from coffee urn to have 3-4 Tablespoons of coffee grounds in my cup for last sip. Having been at other hotels recently it was a good breakfast but not an over the top. Some staff were great, some not so much. Great location

Excellent accomodation and location

The perfect hotel from every perspective.

Perfect

Lovely stay. Thank you!

The only thing this hotel has going for it is great views. Service and facilities were dismal. My balcony had cigarette butts and matches all over the floor. I called and asked them to clean it when they cleaned my room. They cleaned up some but left others. I asked to talk to the manager and it finally got cleaned. The fitness room felt like an oven. It was so hot and stuffy, I didn’t even work out. The pool doesn’t look like the photos. It’s a small pool in a dark basement. When we checked in, we weren’t told anything. Had to even ask where the elevator was. And they didn’t tell me they were charging my credit card $900 for incidentals, instead of holding it like every other hotels does. It was credited after checkout but for anyone who pays interest on their card, or is reaching their credit limit, this could be a problem. Lastly, the taxi the concierge arranged to pick us up to go to the airport came 20 minutes late. The man on duty didn’t seem concerned; just said, “Oh you have time.” This Intercontinental Hotel acted like it was a 3 star hotel.