Rock Water Bay Beach Resort & Spa

this is the kind of place where you come for the first time not knowing what to expect but will never return. Unprofessional staff from reception to restaurant’s servers.

Hotel jest bardzo ladnie polozony, w pieknej zieleni, na skalistym zboczu, schodzacym ku morzu. Caly czas chodzi sie po kamiennych, wysokich schodkach - raz w gore, raz w dol. Personel slabo zna angielski. Przy basenie tlum osob z malymi dziecmi i halas niesamowity. Polozony na odludziu, jedyna restauracja na zewnatyrz oddalona o ok.400 m.

Nothing around the hotel, you need to travel for shops, entertainment, restaurants, . Although being only 120miles away from Ho Chee Min, it takes between 5 and 6 hours to get to the hotel. It take so long to get anywhere. Not enough sunbeds. Although staff are willing and helpful it takes time for them to do things. Taxi fares are very expensive and if does not help when Expedia book your taxi from the airport to your hotel and it turns out that the taxi company only works in Ho Chee Min city. It then takes 2.5 hrs to sort out another taxi. Not a good start to the holiday. Then thinking that the taxi has already been paid for you have a further £100 to pay to get to your hotel. Not a good start. We are used to travelling in this part of the world but this is the worst hotel we have been to.

If you just want to relax by one of the many pools then this place is perfect in every way, but if you want to go into Mui Ne or visit the sand dunes, then the location is terrible as it's such an effort to try to get to anywhere..There is a local bus number 6 that goes to Phan Thiet, & then can change to the number 1 to Mui Ne, but it takes nearly two hours & there are no buses there in time for sunrise at the sand dunes & no buses back at sunset, so you'll have to take an extremely expensive taxi!! The food was really good, it looked expensive, but the portions were huge so it worked out good value.

Dec 31 - overcharged for motorbike rental $25 perday - washroom fan not working - upgraded room for no charge 1 day other 2 days i was charged $15x2=$30 for upgrade - booked massage but booking not ready - new room no air conditioning could not sleep too hot - room not ready at all no towels - safe deposit box problem asked 10 times and finally i had to stand there to walk staff to room to fix it - phone not working - dinner at new years eve was awful we had to cook our own food. Jan 1 - No air conditioning still - 8am i told front desk to fix the air conditioning before we return at 5 -air conditioning not working still - returned but not fixed - we could not sleep Jan 2nd - we can not rest at hotel bc a/c - returned at hotel at 10pm - gave up just goto hotel to sleep Problem resolution Check out date asked to talk to manager Taxi ride offered by manager New years dinner was fully paid no compensation was given even tho we had to cook our own food Hotel rooms were fully paid even with three nights without air conditioning no compensation was given Upgrade for two nights were still charged Apology was offered