Mercure Brignoles Golf de Barbaroux & Spa

Highly stressful and disappointing experience I booked and paid for this hotel around 10pm, choosing it specifically because it advertised a 24-hour reception. While driving (about an hour away), I also sent a message via Booking to inform them of my expected arrival time. However, upon arrival at around 1am, I found the gate closed with no response to the bell. I repeatedly tried calling the hotel, but no one answered. I was left stranded outside alone in the middle of the night for about 20 minutes, with no way to access the property. In the end, I had no choice but to leave and spend another 30 minutes searching for an alternative hotel that was actually open at that hour. When I later contacted the property to complain, I received only a minimal apology and no explanation for the misleading information about 24-hour reception. Overall, this was an extremely stressful and unacceptable experience, especially given the lack of communication and accountability.

LE CALME LE PETIT DEJEUNER

PAS DE PLACE DE PARKING A PROXIMITE DES CHAMBRES QUI SONT ELOIGNEES PAS DE ROOM SERVICE POUR LES VALISES QU IL FAUT TRANSPORTER SUR DES CHEMINS TRES EN PENTES PAS D INFORMATION PREALABLE SUR LA SITUATION DE LA CHAMBRE SITUEE A L ETAGE SEUL PRODUIT DISPOSNIBLE DANS LA SALLE DE BAIN SAVON LIQUIDE

Incredibly peaceful and relaxing hotel in the heart of the countryside. Excellent spa and huge golf course.

Sehr großes Bett, Frühstück mit Blick auf den Golfplatz 😁, sehr gutes Essen, Hund war herzlich willkommen

Die Ortschaft Brignoles hat nicht viel zu bieten

personal amable

las habitaciones lejos de la recepción es como un resort