With my sister and niece, we booked 4 nights at the "resort" because we liked the pictures on their website. They asked us for a deposit in advance in the amount of 286 euros, which was about a third of the total amount. When we arrived at our destination, however, the shocks began to come one after the other. Upon entering the reception, it seemed that time had stopped there already 30 years ago (not even the clock above the entrance was working and probably stopped in 1990). Otherwise, the friendly receptionist explained what was where, asked for the remaining payment and handed us the keys. When asked where we could eat, he offered us a hotel dinner for an absurd 30 euros per person, which, thank God, we didn't decide on, because we lost our appetite when we saw the hall where the guests were having dinner. The whole thing worked like a family gathering or picnic, the tables connected, everyone sat with everyone and no one had any privacy. When we asked the receptionist to escort us to the room, he led us out of the building, to the part where the facility is with the sleeping area, pointed to the door from a distance and turned around. When we entered the room, the main shock followed. First we were greeted by a musty smell, but when we managed to find the light switch, we were speechless. Dilapidated furniture, random pieces of furniture in the room, on the dining table, which did not belong there and was pushed into the corner of the room, there was a lit ashtray and a dirty telephone, a small refrigerator right in the middle of the room, bugs on the wall, the bathroom door was broken, in the bathroom weathered and cracked plastic elements, everything rusted, the fan makes a screeching sound (a few minutes after it is turned off),... in short, the room was a pale shadow of what it was in 1990, when the hotel was last renovated. Terrifying. Of course, we asked to change the room, and the receptionist (who was obviously embarrassed and expected a complaint) offered us a smaller room above the reception, which was in exactly the same condition, only smaller. We took a miniature loud elevator to the room he offered us, and inside it was completely covered with engraved graffiti, apparently left behind by the cultured guests who used to go there. When we returned to our original room, we decided to look for another hotel or apartment despite the late hour, because we had no intention of staying there. While we were sitting in the room, a man came through the door, acting strangely and speaking unintelligibly. He left after a while and then came back and harassed us again. So I went to the reception again, where they told me that they have a contract with one of the associations for mentally retarded people, who stay with them and move freely around the "resort", which we were not informed about at the time of booking. Of course, we have nothing against people with special needs, but when we go on vacation, we want to have peace and privacy. We were lucky that we found an alternative and were able to leave the hotel immediately, but we were only refunded the amount that we settled at the reception, and they did not want to return the deposit, despite the fact that they advertise fake pictures and offers. When we got home, we consulted a lawyer, who confirmed that we are entitled to a refund of the entire amount, but the hotel is completely unresponsive and does not respond to emails. We will certainly take care of reporting to all competent inspections, which we hope will do their job and visit the hotel.