Hotel Casa Fortuna

Hospitality

Clarity in the tariff... I booked double occupancy room... but charged extra..

I like the openness of the staff, china in the restaurant as well as others.

Nothing

i booked the room for two days(3 and 4th oct)(checkout on 5th morning ) and i was supposed to checkout frm my room in the evening and when i mentioned this while chec-in the staff start to argue with us that why will u check out in the eveni g time why ur not leaving the next day and later that day they started to force me and my family to leave the rooom on 4th oct and the experience was horrible

Property was under construction so there was a mold in the room. I requested to change which was approved when I talked to Expedia's customer care otherwise they were not agree to change the room.

The staff was very courteous and helpful. I really enjoyed my stay here. If they could just spend a little bit on the overall upkeep of the hotel and ensuring that some things are kept away from the guests eyes - for ex. A floor polishing machine was kept in the hotel lobby and it stayed there during my entire stay of 10 days. I didn't have breakfast at the hotel, so can't comment on the variety, but their restaurant had a lot of jain food options and the food was quite good (when I had lunch there). The rooms were nice, clean and comfortable. The housekeeping staff and people at the reception were super helpful. Would like to repeat my stay if the hotel spends a little bit on renovations :)

General upkeep and maintenance of the hotel