Hacienda Motel

Poor customer service

It was clean and the staff were family oriented, and friendly.

The room was nice and quiet, the A/C was definitely not quiet!!

It's always a pleasure to stay at the Hacienda Hotel in Yuma, Arizona I have been staying there since 2019 until 2025 with the exception of the Covid closure. Quiet,I do travel solo, so I like pulling up in front of the hotel door. It is family maintained, so they do know me when I stay as a customer. I will return to this hotel on my next visit as I feel comfortable, safe, good location to my favorite Asian Bistro restaurant ,an excellent breakfast location!

I would appreciate it if there was a coffee pot in the room. No other complaints.

room was obviously NOT reserved, but assigned at check in. The reservation was for 2 beds but there was only one bath towel, and for 2 days they then did make the beds but did not replace the used bath towels. My next trip I WILL deal directly with the provider-- this one did not have a phone number so it will be eliminated for that.

Location

Good value

We had a room that was renovated and it was nice. The bathroom had the toilet and shower(with a window) then outside the bathroom was a nice counter with a microwave on it but also lots of space for a gal to get ready there if someone wanted to take a shower. I liked that we were able to park right outside our door. Very comfortable room. The grounds have no plants at all. Just pavement and concrete. It would look nicer if there was greenery. A word on the WIFI, we didn't connect to the 5G at first and the internet was the WORST. I then connected to the 5G and it was so much better. We will be staying here again when we come back in a few weeks.

Even though the exterior needs a facelift, the interior of the rooms were clean and updated. Door/for locks REALLY need to be upgraded!

Fairly clean and staff was friendly. Air conditioning was very noisy and odor was not good

Nice room remodeled and clean.