Harolds Hotel Cebu

Vriendelijkheid personeel, Glace, Katrina and door men. Clean hotel

The location

The carpet in the room, was wavey and looks dirty! The extra charge on breakfastbuffet for green tea instatt black tea, the first time ever i been charged for green tea on a breakfast buffet! The noisy staff talking in the restaurant that loud that even we are on the other side we could hear it! The room even on the 6 floor was noisy, street noise you could hear every car motor the whole night, NO isolation windows very poor

The staff was outstanding and one out of their way to make sure i felt special

The rooftop atmosphere and entertainment where outstanding

Included breakfast was very good. Big rooms, big bathroom. Staff friendly & talked to use while waiting for meals.

Telephone & similar plastic devices where so old they turned yellow. Phone also did not work. Room service did not deliver towels on 2 occasions. Had to go down to the service desk both times due to the phone not working. The lock on the bathroom broke while one of us was in it. My friend was trapped in the for 40 minutes while the maintenance person tried to fix it.