The Kirkwall Hotel

Location

Room not clean They did not clean the room every day I had to ask for towels three times Food in restaurant was horrible and expensive

Excellent location right on waterfront and within blocks to all the shops and restaurants.

Some renovations going on - there were no issues with noise but the front is covered in a tarp.

Great location. Friendly staff. Comfortable room and nice restaurant.

Hotel caratteristico perché storico. Ottima posizione, a due passi dal porto e dal centro. La nostra camera era stata ristrutturata ed era molto accogliente, con parecchio tweed. Letti comodi, con biancheria molto fine e curata. Bellissima vista sul porto e sulla baia. Comodo il parcheggio gratuito a due minuti a piedi dall'hotel.

La ragazza alla reception, non all'altezza dell'hotel. Parlava molto velocemente e non ha cercato di farsi capire nemmeno quando l'abbiamo pregata di parlare più lentamente perché non comprendevamo. Gentile il resto del personale.

Good location but a very poor quality hotel. We booked a harbour view room and on arrival discovered that scaffolding was being erected in front of our window as the roof was going to be replaced. Reception did not have another room available and said there was nothing else that they could do. We had to keep the blind down on our window for the 4 days we stayed at the Kirkwall as workmen were constantly on the scaffolding outside our window. with continuous noise from 8am to 6.30pm each day . Reception also stated that guests were emailed about the works which is untrue as we did not receive any prior communication. We were then told that compensation would be offered but we would not get this as we had booked through an agent!! Overall the reception staff were very unhelpful and gave conflicting views on the works and compensation . Had dinner in their restaurant the first evening and the quality of the food was to say the least very poor and the member of staff serving us agreed and said we would not be charged for dinner. Their actual words were the dinner was not to their usual standard and she was very sorry for what we had been served. We did not have any more evening meals at the Hotel. Breakfast was shambolic due to large bus parties and when we asked for some hot milk we were told that as they were very busy they would provide some as soon as possible, eventually we received the equivalent of an egg cup of hot milk. We asked for more much to the frustration of the server and received another egg cup of milk. The following morning i requested a kipper from the menu and it was served half cooked. Overall an extremely disappointing stay at the Kirkwall Hotel.

Clean,comfortable, friendly & helpful staff. Easy to find & check in late at night when coming off the ferry from Shetland

Great location Loved the harbour view each morning

Very warm room and had to open the window during the day to keep the temperature down but at night had to close the windows to keep harbor activity noise out. Wish there was a fan

Amazing staff, great location, and so walkable!

Not a thing.

We had dinner here one night but didn't stay overnight. The food was quite good but extremely expensive. The wating staff were friendly but probably overwhelmed by a large coach party. Overall we were not impressed. We waited five minutes, despite prebooking, before anyone paid any attention to us, and had to pay at the bar when leaving because "the waiting staff were having their dinner." There are cheaper and more attentive options in Kirkwall.