The Kirkwall Hotel

We popped into the bar for a drink. My partner asked for a gluten free beer. The barman said they had none. He gave no apology. I had a fresh orange and lemonade, so, my partner had the same when he was told there was no gluten free beer. The lemonade had no fizz. The barman did not even smile or converse with us. We were sitting at the bar. The barman then started to vape, then check his phone, then vape again. We left never to return.

We went on a coach holiday touring Shetland and Orkney. The coach holiday was absolutely fabulous and the hotel accommodation also, however when it came to meals that was a different matter altogether. Breakfast was lovely - choice of cooked or continental or both if you wish, but because we were on a coach booking we had VERY limited choice for evening meal - when I say choice if you are a vegetarian - as I am and so were several of my fellow holidayers - you had NO CHOICE AT ALL. There was one meal. The first evening meal it was butternut squash and courgette rissotto. It was awful and there was so much of it with a complete vine of tomatoes on the top. Everyone sent it back hardly touched. The second night we were offered vegetable lasagne. We went to the chip chop around the corner, but we had paid for a full three course evening meal. It's not right. The meat eaters had a choice of three options, but even those were limited. My husband asked if we could have something from the main menu if we paid the difference but we were refused. It's such a shame because we were really pleased with our accommodation and the breakfast but the main meal was dreadful. I wouldn't book there again not if it included a three course meal in the deal. It's not worth the money. Such a shame. Spoiled an otherwise absolutely amazing holiday.

Location Bar and dining good Staff were good

Elevators were not working throughout our stay of four nights Shower cubicle tiny affecting functional bathing

Located close to the city center and the harbour.

Elevator out of service, breakfast buffet without any cheese. Staff was friendly but seemed to be disturbed by their customers. Toothpaste on the wall.

Posizione ottima , buon cibo

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