Hotel Sunstar Heights

For that price, it's good to get such a room in Karol Bagh

Required Improvements Clear Communication of Hotel Policies I inquired with the receptionist about checking out between 9 PM and 10 PM, as my flight was at night, even though the hotel's policy states that checkout should be at 11 AM. The receptionist assured me that it was fine. To confirm, I asked twice, and both times, he said it was okay. However, on the day of checkout, while I was away from the hotel, I received a call asking me to vacate the room immediately. When I explained my prior discussion with the receptionist, they refused to acknowledge it and even charged me for taking my bag outside the room. This felt like deception because if they had informed me earlier that checkout must be completed before 11 AM, I could have made alternative arrangements for my luggage storage and refreshment. When I argued with the receptionist, he claimed that the staff member I had spoken to was unaware of the policies. Eventually, he provided me with a room for an hour to freshen up. Electrical Safety Concerns The room also had safety hazards. The electrical wiring near the switchboard next to the bed was exposed, posing a serious risk to guests. Proper safety measures should be taken to prevent any accidents.

Property is at peaceful location

location and pricing

2 twin beds combined to make one single bed but should have one single full bed