Central Graz Apartments by Paymán Club

Very clean apartment. Quiet neighbourhood. Convenient for the train station and exploring the town. Many bulbs not working in kitchen made it dark but it’s would be only criticism. Very pleasant stay

The apartment was big, that's it

Dirty and messy apartment! When we arrived they didn't tell us where was the keys hidden, so we wasted 20 min calling them for the instructions. When we opened the door we found the suprise seen in the pictures: cigarettes, dirty beds, dirty towels... And you know the best part? When we called them again they told us that the only solution was to send the cleaning person the next day, meaning that we had to sleep in this mess one of the 2 nights we paid for... HORRIBLE!! AVOID AT ALL COSTS!!

It was big and modern, very close to tram station and city center. There was also a garage for the car

It was very dirty, it looked like nobody cleand it for a very long time.

Location, interior

There was no heating during our whole stay! January in Graz with no heating in an apartment is something you can not imagine to rent to anybody. We have tried to call several times, the girls on the phone were very kind, but could not help us. Finally they sent a cleaning lady with two portable heaters, which definitely could not help us to warm such a big apartment. In the end, all the nice things in the apartment could not make up for the cold and discomfort it caused.

The apartment was spacious and the interior design was very nice. Very well-equipped. Vlose to the city which is a huge plus.

Unfortunately, the blankets and pillows were with down feathers and my daughter is allergic. There was mold on the wall in the bathroom accompanied with an unpleasant smell, and the toilet was old and dirty. There was a hole in the sheet from what appeared to be a cigarette burn. The apartment smelled a bit of cigarettes as well. There was construction work right outside the window, so it was very loud every morning.

Die Unterkunft ist geschmackvoll und hochwertig eingerichtet nur leider ist die Hygiene verbesserungswürdig.

If I could give zero starts for this place, I really would. The place smelled like if it was closed for 10 years and we were the first guest there. The bathrooms were filled with mold, spiderwebs and just not good. The whole environment of the place seem like it wasn’t prepared for our arrival. We requested a refund because for my mom that suffers from allergies this was a complete nightmare to stay in and had to find another place. We were told a refund would not be given to us and we lost our money. I feel there should have been more consideration to the customer as the place was not suitable for no one.