Aloft by Marriott Shenandoah Woodlands Area

I experienced a significant issue during my stay regarding the inability to cancel the second night of my reservation. Unfortunately, this forced us to remain an extra night rather than returning home as originally planned. While Cheyenne, the manager, was extremely helpful and understanding once she returned, I did not receive the same level of support from the day clerk (a young white male), who neither honored my request nor offered any alternative solutions. I want to especially acknowledge and thank Cheyenne for her concern and support during this time — her assistance was greatly appreciated. It was simply an unfortunate situation, particularly because I attempted to cancel with reasonable notice, but was unable to due to policy and limited funds.

Great clean hotel!!!

Very clean and staff was friendly.

Better breakfast option

Very clean and nice hotel. We enjoyed our stay.

The pool was very dirty every day, too many frogs and other insects. I informed them, and they never cleaned it. Their response was: "We live in the woodlands and are surrounded by animals."

Staff was AWESOME...Hotel was priced EXCELLENT....only issue is the A/C (which worked great) but was very noisy with the return air handler next to the bed....that is the only thing that would keep me from booking in the future...just too noisy.

I thought the AC was noisy in rooms

Good property

Great location far enough off the highway so it’s quiet, but easy to get around quickly! Very clean. Friendly staff.