Pinegrove Hotel

The owner /staff were lovely, very welcoming and friendly. They would go out of their way if we needed anything. The character of the building with a beautiful decorative glass stained window. The bed was very comfortable and our room en suite was very spacious and very clean. The breakfast was very nice too.

We have no issues at all.

The staff were friendly and tried their best. We requested an accessible room for a disabled relative and they were going to put us on first floor. with no lift. They did change this but room was not suitable for a disabled person. It had bath not shower and the door could not fit a wheelchair. Breakfast was good.

Facilities for disable. IT stated they had these when clearly they did not

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Nothing.

Absolutely everything. The place was dirty and stunk. The guy behind the bar was good, very friendly and cheerful but others we saw were miserable. This was like "One flew over the cuckoo's nest", people bouncing in and out and hanging about outside looking drunk or out of their face. Avoid and book the Ibis in the centre for a great location.

The owner and the staff were excellent and couldn't do enough to help.

Nothing

The beds were clean aswere the towels

The hotel

Exceptional value for money - quiet location but only 15 minute walk to rail station and town centre - Room clean & tidy - excellent breakfast - staff very friendly & helpful with directions to other locations - close to Racecourse which is a great advantage - plenty of parking spaces. All in all a very good overnight stay was had and will return again.

There was nothing that was not suitable - everything was found to be excellent

Location was good. Staff seemed welcoming and friendly.

The whole place looks really tierd, the rooms where not plesent. Mattresses on the beds where very poor shower was not great. Toilet didnt flush properly. Curtains where baddly fitted and didnt block out enough light.