Griffintown Hotel

Spacious, comfortable, stylish, well-equipped suite in modern building, very close to Lachine bike path. Front desk always open, staff very attentive. We stayed twice, using it as a base for a bikepacking tour. Everything was perfect and in-suite laundry was huge plus.

Nothing.

L’emplacement La propreté La taille de l’appartement

There was no staff on site to assist with any enquiries - it’s organised through a third party company. There was no batteries in our TV remote yet the front desk refused to help us because we didn’t book through them.

会及时解答问题很热情！

The location was good, a lot of amenities nearby. It was great to have a pet friendly option. It was great to have a little apartment to ourselves.

It was hugely problematic that there was no physical presence onsite for questions and issues. On the 2nd day of our stay, we wanted to upgrade to a 2 bedroom but didn't know how to go about doing this. At the front desk, we were told we had to call specific number. We called 2 or 3 times but nobody answered. The reason for the request was because the pull out sofa-bed was outrageously uncomfortable. The room is advertised to make it seem that the sofa-bed is a useable bed option. It was so uncomfortable, we wanted to go for a 2 bedroom, but failed. We had to pile all the sofa pillows under the mattress to make it somewhat comfortable. We also did not find extra linens for the sofa-bed so had to use part of the linens from the main bed. The lack of onsite support was exacerbated when we couldn't get the digital key to open our door and were stuck in the hall for close to 1/2 an hour trying to get help. And, to note, the help we received was not very helpful and, frankly, rude. The person I was speaking to hung up on me as I was explaining the issue and the urgency of getting into the room. There were no full length mirrors. This is not the worst problem in the world, but when a place advertises itself as luxury, we expect luxury. Unfortunately, for many reasons, this room did not meet that expectation.

Location was great.

No staff from booking on site. No place to store luggage prior to or after check out. No one to come up to fix issues you are experiencing when you need them.