Fairways Hotel on the Mountain

I really like to location of the hotel, it is not too far from Victoria.

We drove an oversized vehicle, there's not many selection for parking space for my vehicle. I wish they have a designated area for oversized vehicle.

Rooms are spacious

Beautiful scenery and location. The rooms were beautiful and a nice bath tub and spacious bathroom.

The staff were awful. So rude and disrespectful. They had miscommunication where they tried to charge us 50$ per person “extra” staying in our room. We only had 3 people in our room but they wanted to charge us for 6 people and fought us about it. It was just me with my children. We felt very disrespected by the one staff member who was a female on the day shift. Our bath water was bright green. It was very odd and worrisome.

The location was quiet, with a golf course behind it. Jack’s Place & Jack’s Cafe offer great food and very pleasant staff as well as the Westin Hotel.

You will need a car or use the transit if you want to go shopping or have more dining options as you are a ways away from those amenities.

Room size and service

Nothing

The room was incredible and large. The location was very nice and the view was great.

I rented this place for my daughter and her best friend. My daughter wanted to celebrate her best friend's birthday. Well I told the girls that your place was exceptional and that the rooms had a really nice jetted tub. So they agreed to go there. They were really eager to use the jetted tub and then relax in the room. However, when they tried to use the Tub, they discovered that there was NO Hot Water available. They tried other taps, but to no avail. They had to boil water a number of times to get at least warm water in the tub. What the heck. How can a Hotel Room not have Hot Water?? I truly don't understand that. This leads me to wonder what kind of maintenance exists, is any, at the hotel. There was another small issue where the pump soap did not work in the bathroom sink, so the girls had reach into the shower when they wanted to wash their hands. I was sooooo embarrassed to hear that they did not have the fantastic evening as I hoped they would. I was boosting to everyone as to how great the place was, but my daughter was not impressed. I'm very disappointed with your Hotel. I highly doubt that I'll be staying at your hotel again or recommend your place to anyone else.