The Mill Resort & Suites

Leidi was increidible with the service

Leidy was amazing, great attention !

Amazing service and great attention-Leidy

Great experience! Such sweet, helpful, and funny staff. From John, to Miguel, Nelson, Fernanda, Vanessa, and more that I didn’t catch the name of!

We have been here for 7 days and everything has been amazing. We spent a lot of time in the resort and Fernanda has been was always so fun and sweet. The staff was also very accommodating and just overall pleasant. Will definitely be coming back.

Great location, excellent staff, great food..

Breakfast was good but the staffs couldn't get our orders right. They messed up our omelette orders 3 out of 4 days we were there. Jorick was the worst. really slow and terrible service.

The worst hospitality with Marriott I ever been with. Service was terrible. The curly hair bartender girl ignored me and other lady who been trying to get service when it wasn't even busy at the bar and Jose pool boy need more training for service industries and bartending class. I ordered skinny margarita with Jose and I told him only tequila and fresh lime juice but he gave me super sweet margarita and I couldn't drink it so I had to return but he said it was made exactly what I said, I asked him back how he made it, the answer was tequila and margarita mix. How couldn't they know that the margarita mix has so much sugar and very sweet? my order was simple and shouldn't be messed up. I hate to return things or complain about it because I am also in service industry like them but this trip was just horrible. Everything was so wrong since checking in that I didn't want to go to every details. I wanted to join the Aqua Zumba class at 11 so I went to the pool and waited for it. At 11.15 I asked the staff if the class was still going on because it was late, the answer was " it's island time, people don't care about what time it is, you should enjoy your vacation without looking at your time!" I was stunt and wow! Is this how the staff talking to guests?? so unprofessional. During 5 days stay, I tried to avoid contact those people, I didn't even to talk to them, concierge desk also rude so I ended up buying all tours online because I preferred to deal with someone else instead of talking to people there. I went out and spent money somewhere else instead of doing that at the hotel so I could get better service and smile. I would say the worst thing of my trip is staying here. Will never come back to the Mill again and hope you can do better in the future.

Bethanie is the best! Thankyou for everything

Todo. La pileta, el desayuno, la habitación, el servicio de playa

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