The Ambassador Hotel

we arrived on a Thursday afternoon upon check-in read a letter saying the pool was closed from April 21 through the 25th to learn that it was never going to be opened and no one alerted us of this prior to our arrival. The first room that was assigned us smelt like dogs because they rent out the rooms and have residence living there we got upgraded to an oceanfront with a balcony or oceanfront balcony. Glass door was bolted shut because lolly columns were holding up the six story structure. Overall the hotel did not compare to what was advertised on the website. It was extremely disappointing. There's a lot of character and charm that I expected due to the age of the hotel but I learned that it will be torn down this summer and replaced Palm Beach is beautiful. I would recommend that area, but I would not recommend staying at the ambassador the staff was very friendly and accommodating, but no one seemed to address the ongoing issues. The beach was not clean. The cabanas were broken. There were not enough chairs for guests

I checked in on a Monday and checked out on Friday. Staff were very kind and helpful. That was the only good part of the stay. We booked an oceanfront view. We did not know until we got into our room that the balcony was closed. We learned the balconies had been getting work done since October 2024 (I booked this trip in March 2025 and stayed in April). Reading the comments, I guess the price was reflected to show the balcony being unusable. But no where in the booking or the website did it say this. I think that’s completely unacceptable. There needs to be transparency. The pool was closed when we were there. Not sure if this was expected or not. Just adding to the amenities that were unavailable during our stay. Per the information sheet left in our room, housekeeping was to come every third day. They did not and in the fourth day we went to the front desk to ask for clean towels. We found what looked to be termites in our bathroom. I understand it’s Florida and there’s going to be bugs, but just added to the list of problems we were experiencing. Lastly, the pictures on the website were nothing like the room. It was very outdated. Transparency goes a long way. Like I said, staff were super kind and helpful, but would not recommend staying here.

Everything about the hotel was a deception. The hotel is falling apart with an empty pool. Parts of the parking lt were roped as it were a crime scene since I guess the parts of the celing were failling down. Room was clean but had towels that a high school gym would have. Really old linen with not blankets or comforter. I heard from other guest that the hotel is schedule for demolition. Then perhaps it should get on with it and not recieve guests.

Definitely would not stay here again. The property was run down. The swimming pool area was closed because it was under renovation--there was no warning that the pool would be closed. The staff was mediocre. They gave us two bath towels and two wash clothes--no hand towels. Room was very dated. Had to move furniture around to get to any outlets. Only one cheap plastic chair on balcony.

Construction set up scaffolding going up and pool being redone which was not mentioned Sheets very rough . Staff and cleanliness excellent.

There were roaches all over my room. When I spoke with the front desk about it, they did not seem surprised or bothered. I couldn't even get a refund. DO NOT book this place.

The staff was amazing

Old and tired

Lots of roaches and dirty floors. Very unsanitary.

Building is very old. We were in one room when we arrived then needed to switch rooms. Glad we did, the 1st room was so old, outdated and no comfy furniture. Staff was nice.