Appartamento Ai Fiorentini by BarbarHouse

The apartment has a great location, but that´s where it ends. It was supposed to have wifi included, but we had to pay €35 for the week we stayed there. During a heavy rainfall the electrical wires in the bathroom caught on fire resulting in no power in half the apt. We had the washing machine going which stopped working. The result was wet clothes, full of soap with nowhere to dry them (damp apartment). First the power for half the apartment went (including fridge/freezer), but there was no help as it was after working hours. We managed to untangle the wires, in a holde in the wall, causing the problem (they had exposed metal rubbing against eachother), so that the fridge started working again. The outdoor space looked like it had never been cleaned and was green from algae. It stank! We are still waiting for the return of security deposit. I tried calling Barbarhouse, but no answer. I sent an email through their website, but no reply. By the way: in order to contact them, you have to agree to 3rd party advertising. This company seems to be doing the absolute minimum for their guests. Not even a cutting board in the kitchen. And it looks like they are keeping our deposit…

Old and phantasmagoric neighborhood with no people.

No internet, no stores, no people living in the houses even was not possible find a small supermarket over there, nothing. The house was extremely cold even in summer, asked for hot air or at least for bed covers without any answer. Service is awful, they just take your money (they also invented some charges if you pay with card or in cash). Waited 20 minutes under the sun for get the keys. Once you pay, you dont exist. AVOID.

The apartment's location in the old Town is handy for walking throughout Lecce. The traditional stone construction was very quaint and would be charming if properly cared for.

The apartment was not ready for rental, having not been cleaned properly, lots of weeds at the front and neglected planters, no water to the kitchen sink, single size sheets provided for a king size bed, no toilet seat in one bathroom, a duct tape repaired floor in the bedroom, no TV signal missing light bulbs from fixtures, and torn sofa, all unlike the photos in the listing. The agent who checked us in was no help, although her replacement did resolve the water problem, provided proper bedding, supplied a kettle, and tried to fix the TV, 11 days after our arrival. Finally, we would not have rented this place had we know the adjoining unit was a construction site for a major restoration, which produced banging and loud power grinder noise starting early in the morning, and constant fine dust. We received no response from the rental agency, Barbar House to our complaints.

The location is great and the apartment is huge.

We travelled in a cold period and the heating was not working. The apartment was cold with a high humidity. Our host did not help us out. The blanket smelled like it was in a closet for 2 years. The warm water was not working when we arrived, but we fixed it ourself. The kitchen does not have a lot of supplies (no towels, soap). We did not have a very comfortable stay because of this.