Tierra y Vino

My wife and I (older Canadians) arrived in Santa Cruz April 2014, with no reservations, hoping to stay in the Plaza Hotel. Thank God it was full and that they recommended the nearby Tierra y Vino. This is a small family run Boutique Hotel on a quiet street. All the rooms face onto a grassy courtyard with a swimming pool. Our room was quite large with a Queen sized bed, TV and WiFi and a great breakfast! The thing that makes this an outstanding Hotel however is the owner Enrique. We didn't have anything planned but he took us under his wing and for oir first afternoon, he organized a lunch at a local testaurant, a winery tour and a sunset supper at another winery near Santa Cruz. He even drove us to both wineries himself! The next day he organized a driver and 2 excellent winery tours. He even reserved us a room in a nearby oceanfront hotel for our last night in Chile. We couldn't recommend this hotel enough. Thanks Enrique, from James and Judy Brown

I found myself unexpectedly a lone Canadian traveller with little Spanish. Visited Santa Cruz for wine tours and museum. Enrique, hotel owner, took me under his wing and made my stay very memorable. From personally escorting me on wine tours, arranging for English speaking wine tastings, to finding an excellent restaurant, and finally (I was driving) directions and helpful advice for interesting sites around Santa Cruz. I would highly recommend this hotel for its location and personal service.

The rooms and the hotel are great but it's all about the service. I had, unfortunately, only one day to spend in Santa Cruz. Enrique, the owner, helped me get 3 days of activities into that day. From personally taking me to 2 wineries for tastings to showing me where to eat and to see a few of the places the locals go in the evenings. Enrique is proud of his town and enjoys showing it to visitors. If I'm ever in the area again there is absolutely no question about where I'll stay

The hotel is really good and the manager (Enrique) is incredibly nice and takes care of everything from very early in the morning to late at night when you come back from your long day of visiting wineries :) when we came back at night after our dinner, he offered to sit with him and opened several bottles of wine (free of course!) because he really wanted us to taste some wine that he likes from the Colchagua region. The room we got was small, but fortunately it was clean and comfortable and the bathroom is good.

Excelent service. New administrator Enrique was very caring and attentive. Hotel is very well located 2 blocks away from the town square. Rooms are clean and have huge TVs with premium cable service. Free wifi is a huge plus. Breakfast was plentiful and delucious. I highly recommend it.

I stayed at this hotel in September 2011 under the old ownership and had an okay experience. In February, 2012 I returned for Vendimia and the new family owning this hotel makes all the difference. They are very attentive, friendly and kind. They will go above and beyond to ensure that you have the best experience possible in Santa Cruz.

The place has 1 to 6 rooms named with Mapudungun native words, a little hall and a pool at the side. The overall hotel is an adapted residential house. The hotel is very well located, in a very quiet and a good looked street, and apparently safe where you can trustly leave your car (if any). Taxi cab service is not so regular, but hotel can call you one, at a really convenient rate (comparing the general overpricing infunded on the commerce of the overall city to tourists).  A little drawback is the 6th room and the pool being located at the same building but disconnected from the reception and the lounge - i.e. if you're at the 4th room you need to get out to access the pool, and if you book a room you'll probably will get that- but the place is so quiet that this is really a minimum disadvantage. Room is fully equipped: cable tv, 220v, phone, clean bed, private bathroom with towel sets, hot water, soup & shampoo, nice decorative carpet & wall accessories, hair dryer, safe box, cooler (you must ask for their keys), so the price is good returned. Location is excellent and the big deal with this hotel, actually just few meters from the Colchagua Casino, you can stay here and go to casino on foot and return late at night with no problem (other places can't say the same). The breakfast is also good - not a free buffet, but a prepared service, that got you ready for the Colchagua Museum. Although not so publicited, this is a surprisingly comprehensive repository of historical objects of every kind - there is even a lot of local fossils from corals to animals - telling part of the  overall Chilean history. This is really a must of the zone, an requires about 3 hours to appreciate it in its complete dimension.

Based on the Lonely Planet, we tried to book a night at Hotel Santa Cruz, which has been closed since the earthquake. We were referred to Tierra & Vino, which is a nearby house posing as a hotel. All of the rooms are off of one hallway, the doors are hollow, the beds are tiny. There's no place to put your luggage. The window opens to a view of the next house. The shower water starting running cold during my 3 minute shower. Breakfast was some processed ham and cheese, white bread, orange sugar water, and highly processed yogurt. I had hot water and a teabag instead. On the other hand, free WiFi, free parking in front of the house, the neighborhood is quiet, the staff is friendly and tries to be helpful, even if the restaurant they suggested was closed.