Nobu Hotel Chicago

Large, clean, bedrooms and bathrooms and comfortable bed.

This hotel is not nearly as nice as other Nobu hotels. The building is weathered and the furnishings are cheap and minimal in the lobby and rooms. No one was attending the front desk when I checked in after 9pm, so I had to stand around for a long time waiting. Additionally, room service was not available for a late dinner and the restaurant was closed.

Our 24-hour stay at the Nobu Hotel was far more than a staycation — it was a rare, deeply meaningful pause during an especially full season of life. We planned this short escape just a few months after welcoming our fourth child. Like many new parents, we weren’t seeking extravagance as much as stillness, reconnection, and a moment to breathe. Nobu delivered all of that — and then quietly, beautifully exceeded it. From the moment we arrived, the experience felt thoughtful and intentional. Most notably, Emily Santiago from Concierge Services surprised us with an upgrade to a villa in honor of my wife’s birthday. It was completely unexpected and profoundly kind. In a season where parents often fade into logistics, this gesture made my wife feel genuinely celebrated and seen. The room itself was arranged with such care: elegant florals, chilled champagne waiting for us, and a sense that someone had truly prepared the space for us, not just for guests in general. These details immediately set the tone — calm, celebratory, and restorative. One of the most memorable parts of the stay was the bath prepared for the evening — a perfect invitation to unwind after months of newborn life and the pace of everyday demands. We ended up saving it for the next morning instead, using it as a quiet recovery ritual after birthday celebrations — an unhurried, grounding moment that felt like a gift to ourselves. We enjoyed the property so much that we canceled our evening dinner plans elsewhere and chose to stay in the hotel instead. Everything we needed was right there: comfort, privacy, and a sense of ease that made leaving feel unnecessary. That choice alone speaks volumes. Throughout our stay, service was seamless — attentive without intrusion, warm without pretense. Nobu’s approach to luxury is subtle and deeply human. It’s not about excess; it’s about care. We arrived tired. We left restored. Our sincere thanks to the entire Nobu team — and especially to Emily Santiago — for creating such a meaningful experience during an important chapter of our lives. This wasn’t just a night away; it was a memory, and one we’ll carry with us and return to often.

Charlie, Anthony and Ian were great hosts. Amazing experience with the best service. Food was great of course, spacious room.

My fiancée booked the most incredible experience for my birthday through Robert Prohaska and Aldo Rodriguez at Nobu Chicago. As an industry vet I was truly blown away by the extravagant service and quality of everything! Honestly remarkable. The night was magical, the Hotel was immaculate, and the service was impeccable. HIGHLY RECOMMEND!!

Everything was perfect. We were celebrating my fiancée's birthday, and the experience was incredible from start to finish. The hotel is flawless in all respects— hospitality, cleanliness, organization, speed, comfort, facilities, etc. There's nothing to improve. Huge thanks to the entire team, especially Robert Prohaska and Aldo Rodriguez, for making it all happen. We can’t wait to return!

We stayed at Hotel Nobu for a holiday getaway and our first trip away from home with our newborn. Overall, there were some truly lovely moments during our stay, along with a few notable shortcomings, especially given the price point and the expectations that come with a hotel like Nobu. One of the biggest highlights was the staff, particularly Gino. Upon our arrival, he quickly helped resolve an issue with our sleeping accommodations, as a pack ’n play had been placed in the room instead of the requested bassinet. Beyond that, it was the small, thoughtful things that stood out. He made sure our baby was safely settled in the car seat before handling luggage, never made us feel rushed, and showed genuine care and patience as we navigated traveling with an infant. His kindness and attentiveness truly made us feel welcome and set a positive tone for our stay. That said, there were a few areas where the experience fell short. The size of the room was surprisingly tight. A king suite felt quite cramped once we added a bassinet and stroller. While we understand that smaller rooms can be part of a city stay, we did note in advance that we were traveling with a baby, and it would have been nice for that to be more thoughtfully accommodated. Cleanliness and service were also inconsistent. After being out all day, we returned to a room that had not been serviced. We were unsure whether this was due to lingering COVID-era policies where housekeeping is only provided upon request, but if that is the case, it should be communicated much more clearly, either in the room or at check-in. I should mention that when I called to request fresh towels and mention our room had not been attended to, the front desk kindly offered to send housekeeping to our room but we had to decline due to being a little less flexible with a little ones schedule. Additionally, guest services kindly offered infant bath supplies and a baby tub, which we gladly accepted, but when we returned to our room, those items never arrived. A few logistical details added unnecessary friction as well. Not having self-service ice or water stations was frustrating, especially when a requested ice bucket never arrived. After waiting about 30 minutes, we assumed it had been forgotten and went without. On their own, these are not major issues, but at a luxury price point, guests should not have to chase down basic amenities. The valet service was another challenge. While we appreciated the in-and-out option, waiting 15 to 20 minutes for our car each time added stress, particularly when coordinating around a newborn. It is also worth acknowledging that when you think of Nobu, family-friendly may not be the first thing that comes to mind, and we understood that going in. That said, many hotels successfully balance being a destination for child-free travelers while still thoughtfully accommodating families. With small but intentional adjustments, Nobu has an opportunity to be more welcoming to families without detracting from the experience for other guests. In short, there were moments of excellent, thoughtful service, thanks in large part to staff members like Gino, but the overall experience did not consistently meet the expectations set by the brand or the cost. With clearer communication, better follow-through on services offered, and more consideration for guests traveling with infants, this could be a much stronger stay

Had very high expectations and they were all exceeded. This is what a true 5 star experience is all about. It really is about the little things. The staff, especially the front desk staff were outstanding. Cannot say enough Greta thing.