La Quinta Inn & Suites by Wyndham - Red Oak TX IH-35E

Nice

The first room I checked into had makeup on the pillows and sheets. I requested another room and that room had stuff on the pillows too. I asked to check out early and left. They denied me a refund and I was only there 2 hrs. The girl at the desk was very nice however her reasoning for the rooms being dirty was because of the language barrier with housekeeping.

Nice, new property and super clean

This is a nice hotel. We reserved a handicapped accessible room which was nice. It had a bathtub with a transfer bench rather than a roll in shower which we would have preferred. The only real issue is that the hotel is noisy due to being right off interstate 35. A room not on the highway side might be better. But aside from the highway noise it was a nice place.

Hotel was fine but construction all around the property

Great

Breakfast was cold.

Only one elevator was working

Breakfast was good. The room was comfortable and clean.

The temperature in the room was difficult to control. At one point we had to call the front desk to have them help us because the unit had shut off completely and had to be reset. Even after being reset, the room did not cool as expected. It was odd.

We stayed 2 nights. The first night our key tag barely worked but we got in. The next morning we went downstairs to their breakfast which is average but when we went back to our room to shower and go to an important meeting the key tag would Not work. We immediately went downstairs to let them know. They sent someone up and they couldn’t open it. They went back downstairs and tried another key that did Not work. They went back down and it took several minutes each time. They eventually brought some contraption like long type of coat hanger and after several attempts finally opened the door. The Lady was very nice but didn’t speak a word of English. She left and we didn’t know what to do so my wife showered as I waited. She finally came back up with a battery pack for the door but it didn’t work so she went back down to get something else. That didn’t work either. She went back downstairs and we finally got a call that they were moving us to another room. The whole process took over an hour and a half. I missed my meeting and they said they would give us something for our trouble. When we checked out we got nothing so I asked about it. They said they would keep it open until the head Manager came in and they would call or text me. They never did and later that night I received an email for the full amount with no response.