Element by Marriott San Jose Milpitas

When I arrived, check in was quick and easy. I got the room I booked for, a 2 queen room suite. It looked cleaned and was spacious. However we discovered that the toilet was broken and would not flush and was in constant flushing mode. I didn’t think much of it when we left to our concert but when we got back, the toilet was still in flushing mode and now the kiddos needed to really use it. I called the front desk and spoke with a very helpful person who told me that the maintenance man would be Available tomorrow. Was I interested in changing rooms? She allowed me to take a look at the room before she made the room switch. I love them for fixing the problem without being awful about it. With the room change, that resolved our toilet problem and we went to bed. The bed is comfortable, the mattress was not too soft nor too hard, so medium mattress and I didn’t want to get out of it. The breakfast served was simple but delicious, Scrambled eggs or white eggs and brown rice. There was cereal and milk, miso soup, fresh fruit, a little yogurt parfait bar, toast, bagel, muffins and coffee to name a few items. Overall our stay was pretty good. Will stay again.

We went for a NFL football game. It was an excellent stay. Room was ready early and it was very clean. There are a few things you can hear the people above you run and talk a bit. Around 10 pm we got a skunk smell coming through the vents so we had to turn off the a.c.

The property was clean,l and our room was very spacious with a kitchen as well. Very enjoyable stay

Very clean and great location

The beds were unfortunately uncomfortable but everything else made up for that!

Too

I reserved 2 rooms. Due to Expedia’s technical difficulties, only one reservation went through. I wasn’t aware of this until I was on a plane to this hotel. The hotel and Expedia wouldn’t cancel. And ended up driving home after all day flying because the hotel couldn’t provide us with another room since they were full. And we couldn’t fit 7 people in 1 room. Expedia AND the hotel refused to refund us. Even though Expedia was the issue. Instead they wanted us to either book second room at a seperate hotel, and seperate my family, or book 2 rooms at another hotel and lose what I was charged for the Element. This was a bad situation all around

It was modern, very nice and clean , we enjoyed it

I don’t know, I haven’t enjoyed a hotel in very long time and this one was perfect

How big and clean the room was.

The breakfast.