HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

Worst and most inconsistent service. Charging ~$2000 a night in a beautiful setting but entirely incompetent - just not at all prepared for the level of service they promise. At least 5-7 errors in every meal sitting. Rooms are small and so poorly lit you can't see the things in your suitcase. Took three days of back and forth for the concierge to make a dinner reservation and then lost the reservation because they didn't book it in time. Changed the entire course of our Japan vacation. Meals were terrible and certainly not fine dining. Many more examples.

Overall all very good :)

Such a beautiful hotel! Full of amazing art and details. Excellent service. Impressive, serene, relaxing. You can feel the care of all employees. Excellent breakfast. The thing to improve was the check into the gym. We would go there and then a lady would interrupt our workout to sign us in. It should be an easier, faster process.

Amazing stay and will come back, even though I’d say some staff needs a little training on understanding as it was often difficult. Even with translation. Will still rate 5 stars

Amazing hotel but the staff really needs to be more attentive, and they have a very hard time understanding So maybe some training and English would be good as there was a lot of English speaking guests at the hotel, even if you try to translate we had issues and other guests seemed to struggle as well. Conceirge wasn’t very helpful and it took a lot of work to get help. There was constant daily issues with misunderstandings from the breakfast to dinners, to check in through conceirge. we asked help to book taxi and they asked if we wanted room cleaned, constantly small things like this made it a bit difficult and other hotels we stayed at in Japan didn’t have these issues so eventually we just gave up on the hotel. But if you overlook that, hotel is beautiful and they try their best.

Exquisite

舒適、溫暖、整潔，滿分!

本物の和モダンだと思いました。

温泉もレストランも素晴らしかったです。