Catalonia Donosti

Die Mitarbeiter waren freundlich und bemüht. Nachdem wir eine Nacht in einem Zimmer verbracht haben, welches eine Zumutung war, haben wir ein sehr schönes Zimmer und eine nette Aufmerksamkeit zur Entschuldigung erhalten.

Das Hotel wirkt sehr ungepflegt. Die verglasten Aufzüge sind schmutzig und verstaubt. Die Zimmer sind ziemlich abgewohnt. Schranktüren lassen sich nicht mehr richtig schließen, Die Duschwannen sind angeschlagen, die Möbel verwohnt und angeschlagen und, und, und... Am unangenehmsten sind die Zimmer im großen Treppenhaus. Die Zimmertüren stellen eine ausschließlich optische, aber sicher keine akustische Barriere dar. Somit ist es verdammt laut im Zimmer, auch nachts. Es ist im 3. OG fast alles aus dem Empfangsbereich zu hören. Zudem hatten wir ein Zimmer, bei dem der Blick gegen die Hauswand ging. Es war einfach eine Zumutung.

Beautiful, modern hotel that feels fresh and very well maintained. Excellent location. Spacious, comfortable room that worked perfectly for our family travelling with an 18-month-old child. Most of the staff were friendly, professional and genuinely helpful throughout our stay. Overall, we had a very enjoyable experience and would consider returning.

For the first three days, the air conditioning repeatedly reset itself to around 25°C. This made the room uncomfortably warm, particularly for our toddler who still requires daytime naps. Although staff attempted to help, the issue persisted and disrupted our plans. One member of the restaurant team was consistently slow and inattentive, even when the restaurant was almost empty. On one occasion, my wife, who was holding our child and sitting with friends, was repeatedly called over with "come here, come here" so that the staff member could verify whether she was a hotel guest and ask for her room number. We had already been staying at the hotel for five days. Whilst guest verification is understandable, the way this was handled felt unnecessarily abrupt and left my wife feeling embarrassed in front of our friends.

Loved the pool and bar area And the beautiful turret rooms we had

Location, Clean rooms and spacious. Rooftop had a great view.

View from the room of another building. Hotel atmosphere was dull. Terrace bar was closed for 2hrs during an external event.

Beautiful room with an amazing view. Rooftop pool and bar are lovely.

Having to pay an additional fee for spa use

Lovely and clean, parking good and pool a bonus

The roof top bar area could have been better appointed with better evening lighting and sofas arranged better

Gorgeous hotel! With the most amazing rooftop bar and pool.

Nothing!

Die zentrale Lage und den Blick von oben

Zu viele Touristen

Very clean, good location, spacious rooms. Lovely rooftop garden area

Limited foid on the roof top