TownePlace Suites by Marriott Houston Hobby Airport

Breakfast

I don’t like that the rooms have very poor ventilation! I didn’t get any sleep like that because it caused my allergies to spiral, and I’ve stayed in my room the whole time of my stay besides getting breakfast. The room was also dusty and All bathrooms with a shower should have proper ventilation and a fan to help w moisture! I didn’t enjoy my stay as much as I would’ve like to being that every time I shower and open the bathroom door some my whole room is “moist” the counter tops, headboard, TV, etc. and that’s disgusting!

Ubicacion

Trato de algunas personas

There was dish soap to wash the dirty dishes that were in the room upon checking in. Bed was decent.

Floors are carpet and definitely need a good steam clean throughout the property. No hot water later in day. Was told to run the water for a while and after having it run for 5-10 minutes still nothing changed. Wake up bright and early if you want to take a warm shower. Grabbed a mug to use and it was dirty. Hate that you could hear EVERYTHING around you!

The great customer service

The toilet stop working the sink drawer fell down tv didnt work by the sofa and they didn’t have the stuff for the sofa sleeper had to keep going to the front desk for items tissue Kleenex towels covers pillows etc

The breakfast was the only good thing about this property.

There are so many. The room was horrible! The smell was unbelievable and smacked you in the face every time you opened the door. From the floor to the furnishings, everything was dirty and had me questioning the cleanliness. The bed looked like someone laid in it, threw a pillow in the middle of the bed and took one pillow. If I weren’t so exhausted from traveling I would have immediately requested a refund and found another hotel but was dealing with a sick travel mate who couldn’t handle that much moving about. Then, was not made aware that the pool was not swimmable or “out of service”. It looked like a toxic cesspool!! I couldn’t tell if the pool was frozen, if it was gelatinous, or some type of polymer on top. Never seen anything like that! The pictures don’t even do it justice. Housekeeping never came to our room the entire stay. Had to go to the front desk to get an extra set of sheets for the couch just to cover up the filthiness and to be able to sit down. Had to go retrieve our own towels. The room experienced an electrical short and no one ever came to check it out. Had to figure it out on my own after a full 24 hours of limited electricity. After being left on hold for hours the night before when the front desk clerk said they’d “check on it” and stay on hold, eventually had to hang up. Next morning, let the staff know again about the short, they were supposed to send maintenance up in an hour. Ended up staying in the room the whole day, and no one ever came. I have been a Marriott Bonvoy Member for years and this was the worst stay ever! I’m still in disbelief.