Berghaus Niederhorn

Morgens um 6 eine Aussichtsrunde drehen mit Steingeißen als Gefolge-Wahnsinn! Wanderung zum Gemmenalphorn mit immer atemberaubender Aussicht und Steinböcken. Tolles Frühstücksbuffet

L’emplacement avec la vue sur les Alpes et le lac.

Salle de bains et toilettes communes

Misleading access information and very poor customer service. Be careful before booking this hotel. The listing shows “parking”, which made us believe the hotel was accessible by car. Only after booking, we received an automatic email saying access is actually only by cable car. The last cable car is around 5 PM, which is a major limitation when visiting Switzerland with a rental car. This key information should be clearly shown before booking, especially for non-refundable reservations, not hidden far down the page. Had we known this, we would never have booked. When I first replied to the automatic email asking for more information about cable car access, they said they could see a cancellation notice, even though I had not made one. This suggests they confused me with another customer, and that this issue happens often. When we called to explain the problem and ask for a fair cancellation/refund, I stayed polite, but the staff were dismissive and belittling. Their first excuse was that they had declined many clients because we booked the last room, which suggests there was demand and they could find another customer with 5 days remaining. Then they gave contradictory answers: they said they could not do anything and that Booking.com had to contact them, yet they refused the refund requests several times. Instead of addressing the real issue, they said things like “don’t talk to me in that tone” and “you clicked the non-refundable booking, it’s not my fault.” At one point, they ended the call with “OK, thank you, goodbye,” without addressing the problem. The whole experience felt misleading, unfair, contradictory, and handled in bad faith. I strongly recommend avoiding this hotel. You may end up stuck with cable car-only access, an early last departure, and limited dining options, pushing you toward their overpriced and average restaurant. Dogs behave better...

Magnifique

Rien

Frühstück sehr gut, vielfältig. Zimmer mit grandioser Alpenpanorama.

Alles war tip-top.

Excelente, la impresión de estar en un sitio tranquilo y único en la montaña