Mercure Tangerang BSD City

“The room is clean, modern and visually pleasant.”

The Mercure Jakarta BSD City offers a clean, modern and visually pleasant room. Unfortunately, everything else falls far below the standards expected from a hotel within the group. The service is clearly failing at every level. The examples below are only part of the issues encountered: in just two days, there were numerous and repeated problems. Room service took more than one hour for an extremely simple request (just water), and it was even forgotten before I had to follow up. This is simply unacceptable. Another telling example: when I asked for a car with driver for the day, I was told it had to be booked seven days in advance. In Jakarta, where this kind of service is readily available almost instantly everywhere, this response is incomprehensible and reflects a clear lack of professionalism. The bedding is also disappointing, especially the pillows, which are extremely hard and uncomfortable, directly affecting the quality of sleep. Finally, the breakfast is far below expectations. The selection is limited and heavily oriented towards local tastes, with no real international alternatives, and the overall quality is poor. In summary, despite a decent room, the overall experience is bad. The level of service does not match what one would expect from a hotel of this category. I do not recommend this property.

La localisation ainsi que la gentillesse du personnel et le confort de la chambre

La piscine au milieu de la salle de restauration et la salle de sport petite avec peu d'équipements

Fuara konumunun yakin olmasını ve fuara servis olanağı bulunmasını

Çok gürültülü yemek saatlerinde Yabancılar için kahvaltı seçenekleri çok az Peynir neredeyse yok Tum yemekler çok ağırdı kahvaltida