Holiday Inn Fort Worth - Alliance by IHG

The staff was friendly and the daily room service was very good.

We came in at check-in time and were told our room wasn’t ready, so we signed the check-in paperwork and left for an appointment. When we returned, we were told that they did not have a king room, but only a queen room. We took it. The room itself was clean, but the bathtub was in bad shape and the toilet seat was broken. Also, there was no coffee maker in the room as had been advertised. The breakfast, which we had paid for when booking, required us to check in at the register, it looked like we were going to be charged (they had already placed a $50 hold on my credit card), and asked for a tip up front. In over an hours time, the scrambled eggs and bacon were never replenished, so we just gave up. The whole breakfast thing and wondering if I was going to be charged extra, in addition to the check-in experience, were very disappointing. I will certainly never stay here again.

The facities were good

We were overcharged, getting the refund and the communication with the staff was difficult

My kids liked the outdoor pool and the A/C worked good

The first room we were given was the wrong room and was dirty. It had dirty q-tips on top of the bed frame and just crumbs and stuff everywhere plus the floor was not vacuumed. The second room we got which was the coreect room finally after we were given the wrong one was cleaner but some soaps were empty which is strange. I used to clean rooms and that was always a big must to check the soaps! I didn't like the extra $50 deposit thrown at me after I already booked and paid for room on booking.com and felt like it was a little scamish. There also is no washer And dryer for public. Lots of creepy men walking around staring at my daughters like walking past them starring 10 times is very obvious! Also had to wait 10 min for our room because it wasn't cleaned when we were already 3 hours late checking in and then the room was the wrong one and not even clean!!!

Pool was outside