Aloft by Marriott St. Louis Cortex

Everything

Nothing

The manager Leah Frazier is the most unhelpful and ill mannered woman I have encountered in a long time. I booked a hotel room for 2 nights via Orbitz because I had a red eye flight and needed to check in at 7AM. I spoke with Leah Frazier on the phone the day before arriving to ensure that I would be able to check in early morning when I arrived, because technically I reserved and paid for a room for 2 nights. Though I booked through Orbitz, which is a third party and I understand some hotels don’t like that, I was fully PAYING for a service and confirmed via telephone that I would be checking in. However, when I arrived to the front desk, Leah Frazier was the least helpful and abruptly rude lady. She seemed incompetent at basic computer tasks and told me my reservation had been cancelled and that she couldn’t explain why I was told that it would be ok yesterday. She took no responsibility or accountability for herself or her team and did absolutely nothing to help me. Rest assured I will be disputing the charge for a FULL REFUND and will file a complaint about Leah Frazier’s behavior. Better off booking at any of the may similarly priced hotels in the nearby area.

There is no privacy in the rooms. This is a good place for couples but thats it. Seemed very expensive for what we got

The room was very modern and fun. Loved the pool table, patio, and bar area. Lots of room for meeting people and hanging out.

There wasn't free parking.

The amenities work out room and pool

The card reader lol nothing was wrong

Nothing

I couldn’t park my box truck so I couldn’t stay there!!

Terrible management.

No managers on site.