Thompson Dallas, by Hyatt

We had a great stay at the Thompson Dallas and would absolutely come back. Jade at check-in made everything super easy. She walked us through the Globalist benefits and even upgraded our family to a suite, which we really appreciated. It made a big difference for our stay. She also took care of having a rollaway bed and extra towels sent up right away, which made things smooth from the start. There was a small misunderstanding with the breakfast benefit, but Nick stepped in and fixed it quickly with no hassle. Really appreciated how professionally he handled it. The valet team was outstanding. They were fast, friendly, and consistently welcoming. Every time we arrived or left, they were opening doors and greeting us, which added a really nice touch to the overall experience. Overall, great service across the board and a very comfortable stay. Highly recommend.

My most recent stay at the Thompson was far from the experience I’ve had with them in the past. Previously, I was impressed by how attentive they were even anticipating my dog’s needs during a winter storm. This time, however, they completely missed the mark on even basic human-level service. Before arrival, we had to give instructions multiple times for simple requests, and they were still missed, ultimately ruining planned surprises. Throughout the stay, we found ourselves repeatedly calling for basic service needs, and even then, we had to follow up again. Something as simple as getting ice became an unnecessary hassle. There was a clear lack of problem-solving and initiative. If something wasn’t available, no alternatives or suggestions were offered. The first night, our TV wasn’t working properly, and when placing a food order, the staff member had to read the menu aloud and refused to pronounce certain items, which felt unprofessional. The next day, we requested linens and towels. After 2.5 hours and two follow-up calls, nothing was delivered. When we went downstairs to speak with a manager, we were initially avoided. When we finally spoke, there was a quick apology and a $100 credit offered before even taking the time to fully understand our concerns. On checkout day, we called ahead for our car and a bellhop. When we arrived downstairs, neither was ready, again reinforcing the pattern of poor follow-through. Overall, this was supposed to be an effortless birthday weekend celebration, but instead it was filled with inconvenience and frustration. For a hotel that positions itself as a 5-star experience, this stay fell well below expectations.

Location was perfect to the American Airlines Arena, lounges, and museum. The ambience of the hotel represented luxury. All the staff were helpful and friendly. The rooms are big. I can’t wait to visit when the pool opens because some residents stated that they have DJs at the pool.

i stay in the corner suit, view is beautiful, space is roomy. i don't hear any noise from other room but the light train. i heard the ding ding ding sounds all night long. food look good and taste good. all staffs is amazing. Especially is the front desk worker. somehow my reservation is mess up but they are very helpful to help me fix it. thank you very much

We recently stayed at The Thompson in Dallas on Valentine’s Day with friends and, unfortunately, the experience did not match the luxury standards advertised. We have globalists status and are committed to Hyatt, but this stay fell short by a mile. Despite the premium price, we felt that the service and attention to detail fell short. We were not allowed to sit at two bars bc they were by reservation only which is odd for a bar. We were not allowed to take a drink from a bar with no seating to another bar and had to stand outside the bar to drink it before we could go in. For a hotel like thi, I expected to feel valued and well-cared-for, but that wasn’t the case during our stay. I hope the management takes steps to ensure that future guests receive the level of service that a luxury hotel should provide. I have emailed and spoke to several Hyatt and Thompson employees without a satisfactory resolution.

My fiancee and I enjoyed our second couples massage at the Thompson Spa, specifically requesting Geanina DePass and Ami Southard from our first visit. Geanina happens to be a licensed medical massage therapist and provided me with the first relief I have received from my old back injury across many doctors, physical therapy, injections, etc. I will no longer visit any other masseuse than Geanina after our experiences, she is simply the best.

A beautiful hotel with a lovely lobby and great service. Rooms are beautiful and food was excellent. Thanks to Carlos and the little Daisy restaurant for all his recommendations. Sweet ROOMS have great views.

I like how clean the property was.

There wasn’t anything I didn’t like about the property.

The breakfast was amazing and the pool alongside the bar that was really nice

Nothing