Regency Inn & Suites Humble FM1960 - IAH Airport

We were surprised to find the front desk enclosed for safety measures, and we had to talk through a little window.

We were surprised to find the front desk enclosed for safety measures, and we had to talk through a little window. It make me question what kind of area my kids and I were staying in. I asked for a first floor room, but I was told there weren't any available. (At 4 am there still weren't many cars in the parking lot.) Our first room reeked heavily like pot. We asked to move rooms, and the front desk clerk tried to talk us out of it. His English was also very hard to understand. Then, about 30 minutes after moving rooms, I discovered that I did not have my ID. It turns out that the clerk at the front desk still had it. That made me a little nervous. He did give it back to me when I asked for it.

Location is great, need comfy, and friendly staff.

Location

Stained bedding

I didn’t like anything about the property

The noise, room felt unclean, everything was dusty, you could smell stale cigarette & weed smoke. Weird people walking all night( honestly I think they are drug addicts), I couldn’t control the AC unit

I love this place they make me feel comfortable and at home warm staff comfortable atmosphere

NA