Belambra Clubs Avoriaz - Les Cimes du Soleil

Excellent hotel for skiing at this lovely resort. Food and drink options were great and staff were very positive and helpful. Slight niggles such as constantly running out of basics at meal times (plates/bowls/tea bags/hot water) which was a bit annoying when you rushing to get to lessons. Great location though and very good value for money-would definitely return to this hotel and resort

2nd visit to this property but sadly we will not return as the standard of service has gone downhill dramatically. The buffet food was adequate and largely quite tasty unfortunately the cooks were let down by the young serving staff. There were never enough glasses or plates or cutlery, plates were not cleared away during courses ( usual practice for a buffet ) and tables were left stacked with dirty dishes despite no clean crockery to use. The majority of the young waiting staff were incredibly lazy wandering around and it was obvious when each one finished their shift as they were allowed to eat from the buffet, we sat waiting for bowls or a knife for example whilst they filled their plates up and ate bread and walked around, I've eaten in buffets all over the world and never once ever seen staff be able to help themselves during service !! I complained to the manager, he agreed the staff were poor but said he was not able to replace them and clearly had no control over them. In the bar most of the staff were fast friendly and efficient but some were lazy, reception staff completely non-cholent, I reported some issues in the bedroom, the shower leaked over the floor and sink had not been cleaned, there was little interest to resolve. I stopped the housekeeper one morning and pointed out that she had cleaned the bed but not the toilet and sink, she got very cross (in French) stormed in my room ramming the toilet brush down then using the same cloth to clean the sink with?!!

Leistung steht in keinem Verhältnis zum Preis‘

Very nice all inclusive hotel. Ski/out (as is most of the resort). Food was good and the staff were very helpful. My room was a standard twin. Compact as is common with most French ski hotels but good wardrobe storage, comfortable bed and a powerful shower. A small balcony completed it with views over the village. All in all, good value for money and a good base for my break.

Concierge desk wasn’t clearly marked as being a concierge area. The layout of the property isn’t intuitive (there are signs on the ground level (which is Level -5) saying “Reception”, despite the “Reception” desk being the concierge desk which is on Level 0). You have to stay there previously to understand what is going on.

Weather was amazing, The staff the location the food the bar the views everything was amazing couldn’t recommend it enough! Ski in ski out is ideal bars and shops 4 min walk away great place

The hotel is billed as 4* but it's definitely not at that level. It's 3* at best. The all inclusive food and drinks is the best thing about it and the location is pretty decent. However, the rooms are very basic (glasses not even provided - you have to bring your own from downstairs) and the staff are largely disinterested. The soap in our shower ran out on day one and was never replaced, my family's room wasn't turned over on the last two days and we found out when we got back that money had gone missing. The spa area is also tiny and smelt pretty badly. We've sent a written complaint to the hotel management and would not stay at any of these hotels again.

Great property. Great location. Great deal. I would return next year if we could get the same price point!

Very basic accommodation. Room layout not ideal, not enough staff for number of customers. No one on check in reception. 2 single beds instead of double. Not enough soap in bathrooms.

I hotel é muito conveniente para umas férias de ski. O quarto que nos atribuíram era muito pequeno, tínhamos reservado um quarto premium e deram-nos um quarto standard. A limpeza é inexistente, em 7 noites nunca nos trocaram os lençóis, nunca aspiraram o quarto e sempre que pedíamos limpeza puxavam os lençóis para cima sem quaisquer cuidado. As áreas comuns do hotel também careciam de uma limpeza mais cuidada. No Buffett faltavam utensílios como taças e copos e quando estava cheio era muito deficiente no restabelecimento de víveres. Numa apreciação global eu diria que a minha experiência foi média mais, mas poderia ter sido melhor.