SORANO Hotel

部屋が広くてバリアフリーが使いやすかった。 これからも宜しくお願い致します。

部屋から富士山が見えて、部屋も広くてとてもゆっくりできました。ホテルのフロントの方々も親切でした。

過ごしやすい空間です。 また利用したいと思います。

急遽前日に予約して宿泊しました。 施設、サービス共に大満足。 おすすめです。

I had a wonderful stay at this property I would definitely recommend!!

Room is great,but hotel staff are required to be educated It looks hotel rule is more important than customer,s hospitality

Arrived around 12 and were only staying one night, leaving early the next morning. The check in is at 3 and you are not able to use the facilities at the hotel before check in. We asked if we could use the roof top pool before check in, after some discussions we were allowed to use the pool from 1, but we had to pay an additional fee (5500 yen). We did not get any explanation why we had to wait one hour. We stayed at the pool for a few hours, there were no other guests there and we question why it was so difficult to gain access before check in. The hotel and pool is beautiful, but the service level is very low.

部屋の雰囲気とモダンな感じにセンスを感じました。

Great space and location for few days stay for a family of four. Easy access to the train station, shopping areas, and park. Hotel staff are pretty friendly and I love their cafe space.

We had a wonderful 5-night stay here. The hotel and surroundings are exceptionally beautiful and well designed. The view from the room and balcony towards the park is spectacular. I cannot say enough good things about each and every one of the service staff, especially the front desk manager/asst director, who went out of his way to help us with advice and restaurants reservations etc. And just about everything we ate at Tachikawa was delicious. Thank you for the happy memories, Sorano Hotel.