Life House, Nantucket

Spent two nights over the Memorial Day weekend. This Inn is perfectly situated where it’s close enough to walk anywhere within downtown Nantucket, but also far enough that the noise is not an issue. Rooms are very generous as too are the bathrooms. Mine had a big rain shower head that was perfect. The bed was very comfortable! There a nice courtyard off the side of the property with chairs, tables, and a gas fire pit. Perfect for the two cool evenings we had to enjoy a beverage before heading downtown for dinner. The Inn was recently purchased by the Lark Properties company. Allison Hines is in charge and has done a wonderful job so far and has big plans for the Inn this summer. She is very friendly, very helpful, and very flexible. My plans changed twice prior to my stay, and she accommodated all my requests instantly. The entire staff here was excellent. Strongly recommend you give this property a try. I’ll be back!

If you want to deal with a normal hotel, skip it.

This is a very old house converted to a bed and breakfast type accommodation, not a hotel. The finishes were indeed beautifully redone - tile, lighting and furniture all beautiful. The check in was a bit awkward in addition to the “lobby” which was just a living room with a few couples already sipping coffee. The hostess placed us in, arguably, the worst room #102. Right at the base of the stairs and front door, we heard traffic outside and people coming in and out all night. The wood floors upstairs also made every move from the 202 residents very audible. We asked to move rooms at the outset but the hostess said there went any available without “downgrading”. The TV was a nice amenity but didn’t have an adjustable mount so it just faced the wrong way - no way to watch comfortably from the bed. Overall just wasn’t what we expected but wasn’t the worst.

No reception facility available and takes a long time to check in. Excellent cold oatmeal coconut fresh blackberries breakfast. Very steep difficult staircase.

Great location & beautifully decorated. Staff, when they could be located, were kind and accommodating.

Most of the rooms had only detached bathrooms, and the bathrooms were slightly stinky and the toilet wasn’t secured right and would move when you sat. Rooms and bathrooms extremely small, paid for a queen and got a full bed. Decently priced for most Nantucket stays.

Before I begin to talk about this particular "hotel", I must explain that we were originally booked at the sister property, Faraway, the same weekend last year but had to cancel because of a hurricane that was heading toward the island. Fast forward 8 months and I attempted to reach Faraway to rebook using our voucher (because they don't give refunds), and it is IMPOSSIBLE to get through to a human being (because online booking doesn't work when using a voucher). By the time I reached an actual person, Faraway was fully booked. Our original reservation was for a suite at Faraway and the best that they could offer (for more money!!!) at Life House was a Deluxe King, which is such a misnomer! Here we go: A Deluxe King is right inside the front door of a very old (not quaint or charming as you are led to believe on their website) center entrance colonial. The room is barely big enough for a king bed (my husband and I had to smoosh past each other when we were both moving around the room), there is an armoire (no closet), a mattress which could possibly be original to the house, 2 scrawny, itchy bath towels, and the noise of every person passing by our room in the hallway, upstairs over our heads, and outside on the sidewalk! We anticipated a nice, quiet getaway and, instead, were awoken by every single wedding guest who returned home late both nights that we were there. If you're going to spend that kind of money, just stay at one of the White Elephant properties. You'll sleep, you'll be pampered, and you won't feel like you've been completely ripped off. The only positive review that I can give of anything during our stay was that the staff were all lovely and welcoming! It's certainly not their fault that they work for such a horrible company... BTW I never review hotels but I couldn't let this one go. It was that bad.

Nice hotel but rooms are very small and our bathroom was not attached to room so hard if you get up a lot at night to go to the restroom.

DO NOT STAY HERE - Please Read Before Booking ——————————————————————————————- I normally do not write reviews, but after my experience at Life House in Nantucket, I feel compelled to share my dissatisfaction and STRONGLY URGE everyone to avoid staying here when in Nantucket. First, I was promised a 15% discount when I booked over the phone, but it was never applied to my final bill. When I called to resolve this, the manager was hostile, raised prices within a minute of the booking, and then claimed the discount was included. Nice customer service, right? To make matters worse, I was DOUBLE CHARGED out of nowhere, two months in advance of our stay. It took multiple calls to get the issue resolved. Why did I get double charged in the first place? If I hadn’t caught it, I would have paid an additional $3,700. Upon arrival, it quickly became clear that this was far from a luxury experience. The hostess greeted us with surprise, almost as if she wasn’t expecting us. When I inquired about our room, she reluctantly informed us that it wasn’t the best. We walked three flights up to find that we had been assigned the wrong room. I had booked a Deluxe Queen room but was given a Standard Queen instead. The room was tiny—200 square feet at most—with barely enough space for our luggage. The room itself had several issues. There was no iron or lockbox, amenities I expected at a luxury B&B. Worse, the SHEETS WERE DIRTY upon our arrival and were NEVER CHANGED during our entire 3-night stay. The Apple TV in the room was unusable due to preset configurations, so we couldn’t even watch a movie at night. To top it off, the Apple TV remote was filthy. 5-Bullet Review: • Extremely high prices for a cheap experience; I was double charged as well. • Unclean room and products. • Wrong room assigned, much smaller than what was booked. • Missing amenities: no iron, no lockbox, no welcome note, nothing complementary except one bottle of wine for the entire building, non-complementary bike service. • Poor customer service and unresolved issues with management. Given the reputation and price of this hotel, I expected much better service and attention to detail. I strongly advise potential guests to reconsider and avoid giving any of their money to this corporation, especially since I’ve heard there’s been a recent change of ownership. Thank you

it was great

the late nighters coming in and making noise :(

So charming!