Life House, Nantucket

Love the clean boutique vibes at this property and the vicinity to town. Very comfortable rooms, would definitely recommend!

We had a lovely time here on our weekend getaway to Nantucket at Life House! The hotel is beautiful with amazing touches to make you feel special! The staff was so accommodating and worked very hard to meet our needs. MacKenzie and Georgia were awesome! Its a great location with everything in walking distance. We would go back in a heartbeat!

the first room the Bed was TERRIBLE but your staf was able to change out our room

Very good staff!

We were concerned about staying at Life House based upon the most recent reviews. Knowing that some reviews don't always align with ours, we kept the reservation. Upon arrival, we were pleasantly greeted and were given assistance with our luggage (however, no assistance was provided upon departure). The stairs are STEEP. These steps would be hard to navigate for those with leg and or back issues. Upon check-in, no information and/or recommendations were provided about happy hour, breakfast, or local activities or restaurants. Our room was on the third floor; it was small and definitely wasn't luxurious. The most positive aspect of the room was how clean it was. We appreciate the housekeeping staff, they did an amazing job! There were three windows in the room and only one opened. The storm windows wouldn't push up for two of the windows. It would have been wonderful to have a cross breeze. This was just one of our concerns during our stay; the theme was an overall lack of attention to detail. The a/c unit was a nightmare...it came on and off at random times throughout the night, and there seemed to be no control of the temperature. And it was LOUD! If all three windows opened, we wouldn't have used a/c. It seems that the Inn's advertising is based on the bath products and the Marshall Speaker that we never used. It was tacky, they sell the products in the living room and they are displayed on the porch; not a great first impression; buy stuff $$$$. $50.00 for a beach towel, and $65 for a bottle of hand soap? Absolutely hilarious. Due to the weather, we only sat by the fire-pit one night and there were cigarette butts throw in it. Again, a total lack of attention to detail. The kitchen situation was strange and awkward. We had to ask when happy hour was, definitely not advertised or communicated unless you asked. You have to walk to the kitchen door and place your order, very odd. And...no snacks were provided. It felt like we were inconveniencing the staff. On one evening, my spouse and another couple were waiting for a happy hour beverage at 5pm, and by 5:15 no one came out to take our orders. Then a fifth guest entered the kitchen, and only then did a staff member take an order. As mentioned, the service was lacking and bizarre during our entire stay. Breakfast isn't a breakfast. Again, we had to walk to the doorway and ask for coffee and ask what was available. The pastry was a croissant. Advertising of this Inn is not aligned with the actual experience. The staff members were all pleasant but the whole stay was odd and hospitality was LACKING. We could have stayed where we have stayed in the past but wanted to try someplace new. It's apparent that training in the area of hotel hospitality is GREATLY needed and SOON. We REALLY hope that upper level management/ownership reads this and inspects all operations. This trip was not cheap and unfortunately, unless things change DRAMATICALLY, we have ZERO motivation to stay here again, the bath products and Marshall speaker aren't going to do it.

If you are in your late twenties, early thirties and want a few Insta moments then this property is for you. If you are an older, more discerning traveler then I would suggest selected another place to stay (I refrain from saying the word hotel because it is more like just renting a room). The young team manning the "breakfast" selections could were always pleasant but at $900 a night, Life House lacks basic amenities and services. The property has great promise but needs to up its game as there are plenty of other, better places to stay on the island. Our room was considered "the best" room but needed a fresh coat of paint, more hangers, a luggage rack, counter space, sconces that work, a Nespresso machine, etc. In addition, the bikes offered at the hotel should be free of charge to guests. One good thing is at least the bed was comfortable but at this price, look elsewhere and don't be fooled by savvy marketing.

It’s been over twenty years since we’ve been here. The staff is pleasant, courteous and welcoming. The facility is quaint, clean and extremely cozy.